At our fully-branded Service Centres. MTN guarantees you a Y'ello experience, opens from 9.00am to 5.00pm on week days and 10.00am to 3.00pm on
Saturdays.
Our Customer Executives will help you get the best that the MTN-world has to offer. At our service centres, apart from being able to buy the full range
of MTN plan, products, mobile phone handsets, and accessories that we carry, you will get specialist advise on any MTN related product or service as well.

• For customers who may have lost their phones, get a replacement SIM (Welcomeback Pack)
• Learn more about your handset
• MTN Service Centres provide valuable support to MTN's distributional partners in your region.
  At our Service Centres, everything we provide springs from...

1. Welcome every Customer with a warm smile
2. Be courteous to the customer at all times
3. Show empathy to the customer and provide reassurance
4. Allow the customer to explain their concerns to their satisfaction without interrupting
5. Make efforts to fully understand the customer's needs
6. Communicate clearly to the customer
7. Respond swiftly to the customer's concerns
8. Give quick access to the information required by the customer
9. Guide the customer to make a good choice of our products and Friendships
10. Make the Service Centre experience a memorable one

For Prepaid enquiries dial 180 directly from your phone free of charge to benefit from our 24-hour service or 080310180 from any other phone.
For Postpaid enquiries dial 180 from your phone free. You can also call us from abroad on +23480310180 or +23480310188
For Directory Enquiries dial 200 and For Enterprise Solution Enquiries dial 216