WHAT IS IT?

MTN introduces 3.5G Mobile Broadband, MTN’s high-speed mobile data service.  MTN 3.5G Mobile Broadband service opens up a whole new dimension of fast and simple working and harnesses the advantages of mobility, taking internet access in Nigeria to a whole new level. It helps you stay connected at almost any time, and makes your business and personal information and entertainment as mobile as you are, when you're working within MTN’s coverage areas.
With 3.5G Broadband MTN customers will benefit from download data speed up to 4-5 times faster than currently available, offering for the first time a mobile experience that can truly be described as broadband.
Where 3G HSDPA coverage is not available, customers will be able to use MTN’s GPRS/EDGE network that already covers most of Nigeria!

BENEFITS

Our high speed 3.5G Mobile Broadband service:

• Is available to all our customers, as soon as you join the MTN network
• Is simple and easy to use.
• Gives you broadband speeds without the need for cables
• Lets you access the Internet from your home, office, car, the beach and everywhere you go within MTN’s 3.5G coverage.

HOW DO I GET IT?

All new and existing customers’ MTN SIMs are automatically enabled to enjoy 3.5G Mobile Broadband. So you don’t need to do a SIM Swap!
All you need to do is to decide which device you want to access the 3.5G data services on, and which data plan you would like to enjoy.

SETTINGS 

Any device you use needs to be configured to use MTN’s Data Network (the same settings apply to GPRS and 3.5G)
Account Name = MTN GPRS
IP Address = 10.199.212.2
Port = 9201 (for WAP) or 8080 (for HTML)
Username = web
Password = web
Access Point Name (APN) = web.gprs.mtnnigeria.net

Not to worry, your MTN-branded USB modem or MTN-branded Data Card is already configured with the above settings. Also, if you currently enjoy browsing using your 3.5G enabled handset on the MTN GPRS network, then chances are that your handset is already configured for MTN Data with the above settings. If you are not sure, then simply text SETTINGS free of charge to 3888 – for all handsets that are manufactured to allow over-the-air updates, you will automatically receive the required settings for your handset. For handsets that cannot be configured in this way (e.g. most Windows-based handsets), you will need to configure the data settings on your handset with the settings information provided above.

DEVICES

You can access the MTN 3.5G Mobile broadband service by using your MTN SIM with one of several types of devices of your choice:

• The MTN 3.5G Mobile Broadband (F@stlink E220) USB Modem. Which carries your MTN SIM, and slots into the USB port of your compatible desktop or laptop computer
• The MTN 3.5G Mobile Broadband (F@stlink E630) Data Card which slots into the PCMCIA (PC Card) slot of your laptop/notebook computer, OR
• Using a range of devices including 3G data cards, 3G USB modems, 3G broadband Router, OR
• You can use your 3G/HSPA compatible mobile phone as a modem, OR
• You can connect to the Internet by simply clicking on the browser icon on your 3G/HSPA compatible mobile phone.

MTN 3.5g USB MODEM

The easy-to-use MTN 3.5G USB modem (E220) is a small 3.5G HSDPA enabled portable device which inserts into the USB slot of most major desktops or laptop running compatible Microsoft Windows or Apple Macintosh. The MTN 3.5G USB Modem offers all MTN customers with desktops and laptops the easiest, fastest, and most convenient way to access the Internet while on the move – at home, in the office, everywhere within MTN Data Services coverage.

MTN 3.5G DATA CARD

The MTN 3.5G Data Card (E630) is a 3.5G HSDPA enabled PCMCIA card type II that fits into compatible laptops and notebooks and acts as a modem to connect you to the Internet via MTN’s 3.5G network.

INSTALLATION & USE

So, simply insert your MTN SIM card into the MTN 3.5G USB Modem or Data Card, and connect it to your laptop or desktop, you can connect to the Internet anywhere you have MTN 3.5G coverage, at broadband speeds.
MTN’s 3.5G (HSDPA technology) was built to deliver speeds of up to 3.6 Mbps. For downloads when using the mode within 3.5G coverage, but expect to experience speeds between 400 Kbps and 800 Kbps with peaks of approximately 1.2Mbps.
The speed you experience with the MTN 3.5G USB modem or MTN 3.5G Data Card can vary based on the number of current users on the network, the location and availability of the internet site you are trying to access, coverage, environmental conditions, and applications used.
Whenever you are not in 3G coverage, the Data Card will move seamlessly onto our extensive GPRS network.
Your MTN Branded USB Modem or Data Card are plug-and-play – easy to use, on compatible systems. Just put your SIM in the Modem or Data Card, plug in, and you’ll be up and running in no time following automatic setup.

Minimum system requirements (Computers):

• Specifically designed for Windows 2000 (SP2 and above), Windows XP, Windows ® Vista;
• Apple Macintosh OSX 10.4 or higher. (New versions of the MAC OSX may require you to perform a software driver upgrade (you can check our website at www.mtnonline/devices for updates on all MTN devices);
• Memory 128MB RAM recommended
• 50MB minimum of free hard disk space
• PC USB slot – for the MTN 3.5G USB Modem
• PCMCIA Type II slot – for the MTN 3.5G Data Card
• CD ROM disk drive (optional)

MTN F@stlink User Interface
The MTN F@stlink Manager contains a user-friendly Set-up Wizard and user interface that is already loaded your MTN Branded USB or Data Card device. The Set-Up wizard starts up automatically  as soon as you plug your device into the appropriate slot of your compatible PC.
Note: Do ensure that you insert a valid MTN SIM, with credit, into the Modem or Data Card before installing the Modem or Data Card.

The F@stlink User Interface allows you to:

• Access the Internet via a web browser
• Access, send and receive emails
• Send and receive SMS messages (charged at standard SMS rates)
• Monitor your data usage via the "usage counter"
• Load Airtime and Check Balance (Prepaid SIM)

HOW DO I GET STARTED?

You can purchase an MTN 3.5G USB modem or PCMCIA Data Card from any MTN Service Center or Connect Store in your neighborhood.

Table 1: MTN-branded Data Device Prices

The set up process for the MTN 3.5G USB modem or Data Card are not complicated.
The installation user guide for PCMCIA and USB modem data cards can be viewed on the MTN website www.mtnonline.com/devices
You will be charged based on usage and data transfers, only, and not for time spent on the internet.

DATA SPEED

Notes:The table above represents the Peak data rates across the MTN network, and also shows the average transfer rate of data when accessing popular internet sites using the MTN Network.
It should be noted that the actual speed experienced by the end user could be different from the table above due to other limitations outside of MTN’s control, such as:

• The resource used (e.g device type) being used to access the mobile data service.
• The availability of the server being accessed (internet site, mail server, etc.)
• The availability of the data service.

DATA PLANS/BUNDLES

MTN offers you a variety of economical data tariffs to choose from. You may decide to use the MTN Mobile Data service on a Pay-per-use basis (according to your existing tariff plan) basis. You may also choose to buy a Data Bundle/Plan.
Either way, you are not charged for the amount of time you spend, but for the amount of data (volume) that you upload or download when using the MTN 3.5G or GPRS Data Service.
Data bundles are ideal if you have an idea of how much you want to spend on data as well as how much data you need. These bundles have been designed to reduce the cost of data usage provided you stay within the bundle limits.

Each data bundle has an in-bundle rate and an out-of-bundle rate. You pay a flat fee for all data in-bundle, but as soon as your in-bundle limit for your subscription type is exceeded, the out-of-bundle rate will apply per MB.

Table 2: Postpaid Data Plans

Table 3: Prepaid Data Plans

Table 4: Usage Calculator

• TERMS & CONDITIONS

• The MTN 3.5G Mobile Broadband service will be available to all MTN customers subject to location within MTN 3G coverage, and who have 3.5G (HSDPA)-enabled devices that are correctly configured to use the MTN network.
• Access is subject to coverage and availability of the mobile data service (GPRS, EDGE, 3G HSDPA), as well as validity of the customer’s account on the MTN network.
• Why do we have to insert this(Vodafone 3G Broadband)
• Make enquiries about all devices sold by MTN at MTN Service Centres and MTN Connect Stores.
• Data 4 Life rules apply to all MTN SIMs – you will need to use your SIM for chargeable Data events (including MMS) at least once every 60 days, otherwise your SIM will be disabled for data access, until you text Data to 4777 to re-enable your SIM for Data, at your convenience.
• Data caps (fair-usage limits) will be utilized on data bundles, to manage usage of the Data network.
• You will not be charged for the time spent browsing or downloading, but only for the amount of data you upload or download.
• Data transfer rates are not guaranteed and are dependent on network availability
• Using the 3G network, maximum downlink speed is 384KBps. Maximum uplink is 64KBps
• The 3G (mobile broadband) data service may be affected by:
• Your device type.
• The internet site/server you are visiting.
• Network availability.
• The number of users accessing the 3G network in your area.
• Strength of the signal and your distance from the nearest antenna
• Factors such as  ecological  conditions.
• The data counter on the F@stlink interface is not a billing system, and is meant for user guidance only during individual browsing sessions: the counter may not reflect the billed volume accurately. This is possible due to the following factors that could influence the accuracy of the data usage counter as shown on the MTN F@stlink user interface that include, but are not limited to:
• The user manually resets the usage counters in the software.
• The user reinstalls the software at any point after initial usage.
• The user inserts the card into another laptop and installs the software.
• The user uses the MTN USB Modem/SIM card and software on multiple laptops or devices
• The user connects via any means other than the dashboard.
• The user closes their laptop/desktop (closing screen) without pressing "Disconnect" F@stlink interface.
• The user exits the F@stlink interface by clicking on the "X" button.
• The user disconnects in any way other than using the "Disconnect" F@stlink interface.
• The user removes the SIM card from the USB Modem or Data and uses the SIM card in another device for mobile data access.
• At all times, the customer will be billed by MTN according to MTN’s billing system.

FREQUENTLY ASKED QUESTIONS

 Q.  What is 3G Mobile Broadband Service?

A.  This is a high speed mobile
 Internet access delivered over MTN’s 3G network.

Q.  What does MTN’s 3.5G Broadband service offer compared to what is currently available?

A.  It offers faster, cheaper, better and more convenient mobile data access.

Q. What are the available subscription data bundles associated with this offering?

A. MTN will provide a variety of convenient, subscription based bundles (Daily, Monthly and Night-Time), and all you are required to do is to select the bundle to suit your needs, by estimating how much data (emails, music, videos, web pages) you use each month within Nigeria, then choosing the best bundle.

Q.  How do I subscribe to any of these offerings?

A.  Prepaid Customers should be able to buy the various data subscription options by sending key word commands via SMS to a shortcode.
        Postpaid customers should be able to purchase data-bundles at any time of the month via by visiting a Service Centre or Connect Store.

Q. How am I going to be charged? Per hour or per day or per megabyte?

A.  Pricing will be on a volume basis – per kilobyte (kB) basis, rather than per minute: you are only charged for the amount of information (data) you send and/or receive, and not the length of time you spend on the internet.

MTN’s Data Bundles offer Daily or Monthly bundle options with the flexibility to can change between bundles of your choice.

Q.  Will the speed be better and seamless connection guaranteed? 

A. Seamless connection is not guaranteed until 3G coverage becomes contiguous. Rollout is in progress, and in the event that you move out of 3G coverage, your MTN-branded USB modem or data card will move you seamlessly from the 3G network to the MTN GPRS network.

What data speeds are enabled by 3G?

       A peak speed of 3.6Mbps is possible on the MTN 3.5G network. Speedsachieved during day to day internet browsing may vary from the maximum speed possible, due to unavailability of internet resources, server speeds and usage on individual websites.

Q.  Do I have to have an MTN SIM to enjoy 3G broadband internet?

 A. Yes

Q.  Does the installation include the use of software/hardware and how can this be done?

A.  This service can be used with range of devices including a Data Card or USB Modem, any mobile email device, a broadband Router, a 3G or GPRS capable handset and most PDAs. MTN offers USB Modems and Data Cards at MTN Service Centres and Connects.

Q. When buying the MTN Data Card or Modem, do I need to provide my utility bills, photo ID etc?

A. No, you do not need to take any identity with you to buy the USB modem or data card. However, identity will be required for you to be on a postpaid plan.

• What type of personal computer supports broadband internet on the MTN 3G?

A.  Minimum system requirements (Computers):

• Specifically designed for Windows 2000 (SP2 and above), Windows XP, Windows ® Vista;
• Apple Macintosh OSX 10.4 or higher (New versions of the MAC OSX may require you to perform a software driver upgrade(you can check our website at www.mtnonline/devices for updates on all MTN devices);
• Memory 128MB RAM recommended
• 50MB minimum of free hard disk space
• PC USB slot – for the MTN 3.5G USB Modem
• PCMCIA Type II slot – for the MTN 3.5G PCMCIA Data Card
• CD ROM disk drive (optional)

Q.    How am I going to be charged?
Per hour or per day or per megabyte?

A. You will be charged per kilobyte. Different convenient tariffs are available – you choose.

What happens if someone else uses the MTN Data Card or USB Modem on a different laptop?

 A.   It will prompt the person to    install software.

• Does the data card or USB Modem have a content control bar on it?

• MTN data cards and modems have a console/counter that allows you to track your data usage. However, this counter is only an indicator of your usage, and it’s accuracy would depend on a number of factors including when/how you reset the counter.

Are there restrictions on the type of websites that I can visit?

A.   No such restrictions, except those imposed by your system administrator (for company employees, for example).

Apart from having a faster internet connection, does 3G have any other advantage?

A.  With MTN 3G and 3.5G, you will have wider access, and enjoy better experience when using applications that are speed and bandwidth related e.g. games, gaming and streaming services, music and video downloads, picture and document uploads.

Q.  Can I share my internet access with one or two other users?

A. Yes, this is possible with a 3G Broadband Router.