A. MTN XtraByte is a service that allows eligible you borrow data on credit when you run out of data and pay back on your next recharge.

A. No, MTN XtraByte is available to ONLY Prepaid customers that are eligible for the service.

A. To be eligible for XtraByte service, you MUST:

1. To Be a Prepaid customer.

2. Have registered your number.

3. Have been on the MTN network for more than 3 months.

4. Have spent at least N200 monthly for 3 months

5. Have between N0 and N75 in your main account.

6. Have paid up any outstanding XtraTime loan request.

A. You can check if you are eligible for XtraByte service by;

• Dialling *303# and clicking ’My Account’ and selecting 1 to ‘Check eligibility’.
• Sending SMS keyword: STATUS to 303
• Dialling 303 then follow the voice prompt to confirm if you are eligible or not.

A. Simple. Once you have confirmed that you are eligible for the service, you can then follow either of the below steps to borrow data:

Borrowing via *303# Menu:

• Dial *303# and select XtraByte.
• The system will then display all the data bundles that you can borrow.
• You can then select your preferred data plan from the list.
• After selecting your preferred data plan, the system will then send you a message with the amount plus the applicable service fee for you to confirm the transaction.
• Once you confirm your transaction, the system will then credit your XtraByte account, debit your main account with bundle +service fee and then send you a successful notification message.

Borrowing via 303 IVR:

• Dial 303 and the system will play an announcement for you to select your preferred language, either English, Igbo Hausa or Yoruba.
• Upon selecting your preferred language, you will be required to select either XtraTime or XtraByte.
• Once you select XtraByte, the system will then play out all the data amount that you can borrow.
• You can then select your preferred data plan from the list.
• After selecting your preferred data plan, the system will then send you a message with the amount plus the applicable service fee for you to confirm the transaction.
• Once you confirm your transaction, the system will then credit your XtraByte account, debit your main account with bundle +service fee and then send you a successful notification message.

Note: You will be charged a service fee of 15% (including VAT) depending on the amount you want to borrow.

A. The available data plans on XtraByte are:

A. You will be charged a service fee of 15.36% (including VAT) on any data bundle you borrow. The service charge will be applied on the data bundle loaned and your main account will be debited with bundle amount plus service fee.

For example, if you request for 25MB that ordinarily costs N50, you will be credited with the data value (25MB) BUT your main account will be in debit of -N57.68 i.e. N50 bundle fee + N7.68 service fee. This implies that you are to pay back N57.68 on your next recharge.

A. No, the data borrowed will be credited into your XtraByte account.

A. Yes, some Xtrabyte bundle now have additional voice minutes. This means that when you buy any of the select bundles, you will also be able to call your friends and family from the additional voice minutes.

A. Yes, you will be able to call all numbers in Nigeria with the voice minutes you get from the Xtrabyte purchase.

Note: You will not be able to call international numbers and Nigeria from the voice bundle while roaming. You will also not be able to call international numbers with the voice bundle.

A. You will be charged at the rate of 13k/sec when calling from the voice minutes. Once you have exhausted the voice minutes, charges will be taken from your main account or any other voice bundle on your line.

A. The bundle/bonus on your line with the closest expiry will be charged first for calls. However, if you have multiple bundles/bonuses with the same expiry, the voice minutes will be charged before the other voice bundles/bonuses on your line.

A. You can check your XtraByte account balance in the following ways;

• From the *303# menu, select ‘My Account’ then select ‘2’ to view your account balance.
• From 303 IVR menu: Simply dial 303, follow the voice prompt, press 5 and your account balance will be sent to you in an SMS.
• From SMS: Text Balance to 303

A. You will be able to perform the following:

• Request Airtime (XtraTime)
• Request Data (Xtrabyte)
• Check Balance
• Preferred Language option (Available on 303 IVR ONLY)

A. There are 4 different languages on the 303 menu – Hausa, Yoruba, Igbo and English. You can select your preferred language and change it at any time. However, if you do not select a preferred language, you will be defaulted to English.

A. No, you will not be charged for accessing 303 IVR or *303 menu. It is absolutely free.

A. Yes, you can borrow another data even if you have an existing data loan to pay back if you are still within your credit limit.

A. Yes, you will be able to borrow data or airtime multiple times within your credit limit. You can also borrow data and airtime at the same time but within your credit limit.

A. You can borrow data multiple times as long as you are still within your credit limit.

A. No, you cannot exceed your credit limit in a month. Note: Your credit limit in a month can either increase or decrease but this is based on your recharge activities in the previous months.

A. Yes, you can increase your credit limit by increasing your spend from month to month.

A. You will be able to pay back any outstanding amount by recharging via physical recharge, logical recharge, VTU, DYA, On Demand, MTN Share & via other airtime recharge channels.

A. Yes, you will be able to view your transaction history by dialling *303#, click on ‘My Account’ and select transaction history.

A. Yes, all data bundles have its own validity date.

A. The data borrowed will NOT renew after expiry.

A. No, you will NOT be able to transfer data from your XtraByte account to another customer’s account.

A. No, your browsing session will be suspended unless you have any active data bonus or data bundle. However, you will able to borrow another data as long as you are within your credit limit.

A. No, you will NOT be able to transfer data from your XtraByte account via MTN Data Gifting or any other means to another customer’s account.

A. Yes, the data borrowed can be used to browse all websites.

A. When the recharge an amount less than the loaned amount, the amount recharged will be used to reduce the amount your borrowed but your main account will still be in negative of the remaining loan amount. But subsequent recharges will be used to recover whatever is outstanding until the loan is fully recovered.

A. When the recharge amount is greater than the outstanding data amount, the data amount recharged will be used to clear the loan amount and the balance will then be credited into your main account.

A. In cases where you recharge using a different recharge code, e.g. AWUF4U, the XtraByte credit borrowed will be deducted from the amount recharged then the balance or any associated bonus will be loaded into their respective dedicated accounts.

A. Yes, you can pay back data borrowed via MTN Share and via other airtime recharge channels.

A. No, you cannot use any data in your data bonus account to offset the data borrowed.

A. Yes, you can recharge and offset the data borrowed even if you have not used it.