MTN Nigeria : Welcomeback

You can recover you MTN phone number quickly through our really easy Welcome Back process. SIM Swap can either be done Over-the-Air from the comfort of your home or office, or at any of MTN Service Centres or Connect Stores nationwide.

For Over-the-Air swap, you won’t need to visit our Service Centres; simply buy a Welcome Back SIM and call our MTN Customer Care on the 180 Helpline to request for a SIM Swap, or fill out your new SIM information on the form below.

CUSTOMER INFORMATION
Kindly fill out the form below and click on the submit botton. You will be required to confirm the provided information, after which you click on 'continue' for the information to be submitted. The fields marked * are mandatory.
Title:
First Name:	*
Last Name:	*
E-mail Address:	*
Birthday:	Day / Month *
Alternative number Please provide an alternative phone number on which you can be reached during the day.	*
INFORMATION ON OLD LINE (STOLEN / LOST / DAMAGED)
Was your MTN line:	Stolen? Lost? Damaged?
Enter the phone number of the stolen/lost/damaged line	*
LINE OWNERSHIP VERIFICATION (CUSTOMER MUST ANSWER AT LEAST 2 QUESTIONS CORRECTLY)
How much credit did you load when you last recharged?	*
what 3 GSM numbers do you frequently dial? please insert the full phone number e.g 0803000000	*
	*
	*
INFORMATION ON NEW LINE TO BE USED FOR THE SWAP
Please provide the number of the new line or Kit Number on the pack of the new Prepaid Welcome Back, that you bought for this Welcome Back/SWAP. Remember that the Prepaid Welcome Back Pack or the line has to be new, which you have NOT yet inserted into a handset. Phone number of the new line, starting with 0803 0r 0806 or 0703 or 0706 or 0813:		*
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