MTN Kpalasa Phones FAQs

Q. What is MTN Smartphone Upgrade Offer?
A. MTN Smartphone Upgrade offer is an Offer that will reward customers with NEW 3G/4Gdevices on the MTN Network with 20% Data bonus on any data bundle they activate for 3 months.

Q. Who can get the MTN Smartphone Upgrade Offer?


  • All new and existing MTN customers with NEW 3G/4G devices on the MTN Network
  • All 3G/4G devices that have never been used on MTN network
  • All customers that have never enjoyed the offer are eligible for the MTN 20% Device bundle offer.

Q. What phone & other devices are classified as NEW on the MTN Network?


A. All 3G/4G devices that have never been used on the MTN Network.

Q. How do I qualify for the MTN Smartphone Upgrade Offer?


A. Simply insert a registered MTN SIM into your new 3G/4G device, wait for an SMS confirming the bonus offer and activate any of the MTN Data bundles. You will get 20% Data bonus.

Q. Will I get any message about the MTN Smartphone Upgrade Offer?


B. Yes, as soon as you activate a new 3G/4G device on the MTN Network, you will receive a welcome message that also informs you about the offer.

Q. With a new 3G/4G device, how long will I keep enjoying the MTN Smartphone Upgrade Offer?


A. You will enjoy the 20%% Device Bundle Offer for 3 months.

Q. Will I be charged for activating an MTN Data bundle?


A. Yes, you will be charged for activating any of the MTN Data Bundle, however, you will not be charged for the 20% Data bonus.

Q. Will the Data Bonus offer Rollover?


A. Yes it will, you should renew your data plan before it expires in order to roll over unused data.

Q. How do I check my MTN 20% Device Bundle Offer balance?


A. Dial *131*4# or SMS 2 to 131.

Q. I have a smartphone used on another network, how can I enjoy this offer?


A. All smartphones that have not been used on MTN network before will enjoy the offer. Simply insert a registered MTN SIM card in the device.