Mobile Money Services

Cash-out from account (Cash Withdrawal)

1. On your phone menu navigate to MTN Services
2. Click on ‘’MM Dealer’’ è Click Cash out from Account
3. Enter Mobile Number
4. Repeat Mobile Number
5. Enter Amount customer wants to cash out
6. Click ok on the confirmation
7. Enter user ID
8. Enter your account PIN
9. Click No when 2nd Authorization displays as you will be performing transaction within your limit.
10. Tell customer to click “Yes” to approve cash out when confirmation prompt from the system is displayed on his phone.
11. You will receive a message confirming the success of the cash-out along with your remaining balance after the transaction.
12. Hand over cash to the customer.

Cash-out from Token (Cash Withdrawal)

1. Tell customer to fill cash out register
2. Ask customer how much he wishes to cash out
3. On your phone menu navigate to MTN services
4. Click on ‘’MM Dealer’’ è Click Cash out from Token
5. Enter Receiver Name
6. Enter Receiver ID number or phone number
7. Enter the  12 digits Token the customer presented, but NOT the secret code
8.  Hand over your phone to  customer for him  to enter his Secret Code
9. Collect back your phone and click ok to confirm cash out
10. Enter your user ID
11. Enter your account PIN
12. Click No when 2nd Authorization displays as you will be performing transaction within your limit.
13. You will receive a message confirming the success of the cash-out along with your remaining balance after the transaction
14. Hand over cash to the customer.

Selling  MTN Airtime

1. On your phone menu, go to MTN Services
2. Click on ‘’MM Dealer’’ è Sell MTN Airtime
3. Enter the amount of Airtime you wish to sell
4. Enter  the beneficiary’s mobile number (no entry is required if your own mobile phone is the beneficiary)
5. Repeat the mobile number entered in step 4 above
6. Confirm the details supplied
7. Enter user ID
8. Enter your Account PIN
9. Click NO, when 2nd Authorization displays as you will be performing transaction within your limit.
10. You will receive a message on your phone confirming the completion of the transaction.

 Cash In ( Deposit money by customer )

1. On your phone menu, go to MTN Services
2. Click on “MM Dealer” è Cash In
3. Select “Cash in”
4. Enter customer MTN phone number.
5. Repeat customer MTN phone number
6. Enter amount customer wants to cash in (deposit)
7. Confirm the details supplied
8. Enter your user ID
9. Enter your Account PIN
10. Click NO, when 2nd Authorization displays as you will be performing transaction within your limit.
11. You  and the customer will receive a message confirming the success of the cash-in along with your remaining balance after the transaction
12. Collect cash from the customer.

Checking your account Balance

1. On your phone menu, go to MTN Services
2. Click on “MM Dealer” è Manage Account è Check Balance
3. Enter your user ID
4. Enter your account PIN
5. Click No, when 2nd Authorization displays as you will be performing transaction within your limit.
6. You will receive a message with your balance.

To view your account Statement

1. On your phone menu, go to MTN Services
2. Click on MM Dealer” è Manage Accountè View Statement
3. Enter your user ID
4. Click No, when 2nd Authorization displays as you will be performing transaction within your limit.
5. Enter your account PIN
6. You will receive a message containing the five (5) latest transactions on your account.

To perform transactions through MobileMoney website.

1. Log on to MobileMoney website
2. Click on agent log on tab
3. Enter your log in details in the field i.e 15 digits reference number underscore your user ID
4. Enter your PIN

To change your account PIN

1. On your phone menu, go to MTN Services
2. Click on “MM Dealer” è Manage Account è Change Acct PIN
3. Enter your user ID
4. Enter your current account PIN
5. Select a new account PIN
6. Repeat  the new account PIN your entered in step 4 above
7. You will receive a confirmation message upon completion.

Doing Transactions on the Internet

You can perform MobileMoney transactions from anywhere using the internet:

1. Go to the MobileMoney website, www.mymobilemoneyng.com
2. Click on Agent log on tab
3. Enter your log in details in the field i.e 15 digits reference number underscore your user ID
4. Enter your account PIN
5. Enter your Account PIN
6. The transaction page will be opened.

To Dial the MobileMoney Call Center

1. On your phone menu, go to MTN Services
2. Click on "MM Dealer" è Dial Call Center