Description

This service gives customers the opportunity of calling a corporate or business organisation free -of-charge by dialling an 0803 toll free number. The organisation will be charged for their customer’s call based on usage. In other words, the business bears all the traffic charges on behalf of the callers.

By bearing the cost of incoming calls, potential customers are given a powerful incentive to call the organisation. Ultimately the cost of these calls would be made up for from the increased volume of business attracted. Therefore, corporate and Mid-Sized businesses can use toll free numbers in connection with their sales and marketing efforts.

Benefits

• Allows for easy communication and effective customer relationship management
• Provides an innovative means of service differentiation and branding
• Improves corporate cost management on telecom expenditure
• Toll Free numbers can be displayed on corporate marketing communication (e.g. adverts, billboards,websites etc)
• Can be effectively used for communicating with field staff within corporate and SME organisations

Target Market
Corporate and SME organizations such as

• Financial establishments (Banks, Investment & Brokerage firms)
• Multinational FMCG companies
• Non Governmental Organisation’s (NGO’s) or UN Agencies
• Most customer –oriented businesses

Service Requirements

The Toll Free service can be accessed by new and existing subscribers by simply filling in an MTN Post-paid Subscriber Agreement Form and specifying the Toll Free tariff plan.

These forms can be obtained from MTN Business Account Managers and MTN Service Centers nationwide.