Enabling new possibilities in your business. Your questions answered.

1. How do I use the Faxmail service?
2. What is my faxmail number?
3. How do I know when I have a fax?
4. How do I use this service?
5. How can I retrieve/send a fax from my voicemail to a fax machine?
6. What is MTN Basic Data?
7. What are the charges for Faxmail?
8. What is the MTN Enhanced Fax & Data?
9. How do I set up the MTN Enhanced Fax & Data?
10. What are the charges for Basic Data ?
11. What are the charges for Enhanced Fax and Data?

1 ISSUE: How do I use the Faxmail service?

Solution:
Faxmail (Receive faxes in your voicemail and store them till you are able to transfer these faxes to a regular fax machine to be read)
Your cell phone becomes a virtual fax machine when you're on the move. Receive fax messages in your Voicemail facility. Once the fax is received it is stored in your voicemail until you transfer it to a fax 'machine' where it can be printed to read.
MTN's Faxmail means you can:Receive Faxmail messages of up to 35 pages on your cell phone. Print them out on any fax machine of your choice. Transfer them to Faxmail numbers of other MTN customers. Store up to 30 messages (voice and fax) unplayed for 7 days, or 2 days if already played.
Even better - your Faxmail number will never be busy or out of paper.

2 ISSUE: What is my faxmail number?

Solution:
Solution:Your personal Faxmail number is the same as your cell phone number, except that it has the prefix "08038" instead of just 0803 (8 is the extra digit that is inserted after 0803 followed by the last 7 digits of your cell phone number).

3 ISSUE: How do I know when I have a fax?

Solution:
Just as with Voicemail, your cell phone will alert you when Faxmail arrives. You then have the choice of which fax machine to send it to for it to print out. If you have the enhanced fax and data facility your faxes can be transferred to your fax only number

4 ISSUE: How do I use this service?

Solution:
Firstly, pay the required set-up fee of N1500 and MTN will issue you with your faxmail number. Getting people to send a fax to your faxmail or sending a Fax from a fax machine to someone's faxmail:
Dial the prefix 0803 then insert an 8 - followed by the last 7 digits of the recipient's MTN cellphone number (remember the person you are sending a fax to has to have faxmail set up by MTN).

5 ISSUE: 5. How can I retrieve/send a fax from my voicemail to a fax machine?

Solution:

• Standard - Call 100. Press 1 to listen. Date& time of voice or fax message is played. Press 3 to transfer a fax message. Enter area code + number of fax machine on which you want fax to print out, followed by #.Press 4 to save. Press 5 to delete.
• Quick Options - Several Faxes to retrieve? Call 130. Enter area code + number of fax machine, on which you want to fax to print out, followed by #.All your fax messages will be downloaded to that number at one time.
• Auto transfer - Automatically transfers all incoming faxes to the number you choose. You will not be notified of new fax messages. To set up:Call 100. Press 4 to modify. Press 4 for personal options. Press 3 for fax auto transfer. Enter number to which faxes should be transferred(Press 1 to cancel auto transfer).

6 ISSUE: What is MTN Basic Data?

Solution:
Basic Data (allows you to send faxes and data ONLY)MTN's Basic Data enhances your connectivity needs. Being on hand at the office isn't always possible. But if you connect to MTN mobile data services, you can literally take your office wherever you go. You have access to fax, e-mail and data communications when you're on the move.
It's Easy!Just connect your MTN cell phone with your portable computing equipment and you have a mobile connection to the world of digital communications.
This means that your cell phone has the following capabilities:-
- Sending faxes
- Sending data

It's Instant!
This service gives you instant access to:

• Electronic Mail System (e-mail)
• Mobile-Mobile data transfer
• Fax services
• The Internet or your Intranet

Remember!
You'll need a compatible phone and computer, and all the connecting accessories e.g. a serial cable (unless you use infrared), PCMCIA card and the basic data product loaded on your cell phone account)

7 ISSUE: What are the charges for Faxmail?

Solution:
N10 per minute for retrieval. Charge of transferring faxes dependant on destination & time.

8 ISSUE: What is the MTN Enhanced Fax & Data?

Solution:
Enhanced Fax & Data (allows you to send & RECEIVE faxes and data)
This means your phone has the ability of providing you with the all the functions provided by the Basic data product but in addition you can also receive faxes and data. With this service you receive 2x extra cell phone numbers issued to you by MTN after paying the required set-up fee. These numbers are to be used to receive faxes (separately) and data (separately).

• Your fax number: allows you to receive faxes which is terminated on your PC
• Your data number: allows you to receive data at 9600 bps

Your phone needs to be connected to a computer (which means you need a compatible phone and all the connecting accessories e.g. a serial cable, PCMCIA card and the enhanced fax and data product loaded on your cell phone account).

9 ISSUE: How do I set up the MTN Enhanced Fax & Data?

Solution:
You will need to call MTN on 180 (from an MTN phone) or 080310180 (from any other line) to set up this facility.

10 ISSUE: What are the charges for Basic Data?

Solution:
Calls as per voice calls depending on destination & time

11 ISSUE: What are the charges for Enhanced Fax and Data?

Solution:
Free to receive. Charges to send as per voice depending on destination & time.

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