MTN XtraValue FAQs
What is MTN XtraValue Plan?
MTN XtraValue tariff Plan is a plan that rewards you airtime for National SMS & calls, International calls to selected destinations and volumes of data for browsing after subscribing to xtraValue bundle plan.
The XtraValue bundle is divided into XtraTalk (this bundle gives you more airtime than data) and XtraData (this bundle gives you more data than airtime)
Who can migrate to the New MTN XtraValue tariff plan?
How do I migrate to the XtraValue tariff plan?
First, subscribe to any of the XtraValue bundles by dialling *131*2# and selecting any bundle of your choice. Once you have successfully subscribed to a bundle, you will be automatically migrated to XtraValue plan and your XtraValue bundle account will be credited with the bundle elements.
How much will I be charged for migrating to the XtraValue plan?
You will not be charged for migrating into the XtraValue tariff plan at any time, ONLY the bundle fee will be deducted.
How many types of MTN XtraValue Bundle are available?
There are ten (16) types of MTN XtraValue Bundles, 8 (eight) XtraTalk and 8 (eight) XtraData.
How much will I be charged for migrating out of XtraValue plan?
Your first migration out of XtraValue plan will not be charged BUT you will be charged N100 migration fee for subsequent migration out of the plan within same month.
Will I be able to purchase the XtraValue bundle from any tariff plan?
Yes, you will be able to purchase any XtraValue bundle while on any prepaid tariff plan but as soon as the subscription is completed, you will be automatically migrated to XtraValue plan.
Will I be able to enjoy other MTN Products, Services, Offers and Promotions while on XtraValue Plan?
Yes, you will be able to enjoy all MTNN Products, Services, Offers and Promotions while on XtraValue plan.
Where will my National, International calls, SMS and Data be charged from if I have an active XtraValue bundle?
All your National calls, International calls to 28 selected destinations, SMS and Data will be deducted from your XtraValue bundle account until the bundle element is exhausted. As soon as the bundle elements are exhausted, your call, SMS and Data will be deducted from your normal main account or any active bonus account.
What happens if my bundle is exhausted and do not renew it?
Once you exhaust your bundle and you do not renew it, your calls, SMS or data will be deducted from your main account at the tariff plan rate. Your National calls will be charged at 20k/sec, standard International call rate and National SMS at N4. But as soon as you recharge up to the bundle fee, your bundle will be renewed automatically and calls charged at the normal XtraValue bundle rate.
Will I be able to migrate to another plan and use my active bundle on the new tariff plan?
You will be able to migrate out of XtraValue plan to another tariff plan even if you have an active XtraValue bundle BUT you will NOT be able to use the bundle on the plan you migrated to.
Will my expired bundle be auto renewed even if I am not on XtraValue Plan?
No, your bundle will not renew while you are on another tariff plan.
Will I be allowed to purchase multiple bundles while on XtraValue plan?
Yes, you will be able to purchase multiple bundles while on XtraValue pan.
Will the system be able to renew my XtraValue Bundle after exhausting the bundle elements?
Yes, your XtraValue Bundle will renew automatically after exhausting any of the bundle elements depending on the bundle type and as long as you have enough airtime.
- You have an active XtraTalk bundle and finish the airtime, your bundle will auto-renew even if you have not exhausted the data BUT your remaining data will be rolled over to the new bundle cycle.
- In the same way, if you have active XtraData bundle and you finish the data, your bundle will auto renew even if you have not exhausted the airtime BUT your remaining airtime will be rolled over to the new bundle cycle.
Will I be able to cancel auto-renewal anytime?
Yes, you will be able to cancel auto-renewal on your bundle anytime by sending No+Bundle code to 131. Example, if you subscribed to D300, you can opt out by texting NoD300 to 131.
What happens when I cancel auto-renewal on my bundle?
Once you cancel auto-renewal on your bundle, the bundle will not be renewed but your Calls, SMS and Data will be charged from your main account or any active bonus account.
Will I be able to roll over my unused data and airtime if I renew my bundle after expiry?
As soon as your bundle expires and you renew it, you will NOT be able to roll over any unused data or airtime. You can only roll over your unused data or airtime ONLY when you renew your bundle before the expiry date.
How can I check my main account and XtraValue balance on XtraValue plan?
You can check your main account balance, XtraValue bundle balance and bundle expiry by dialling the code *556#
Can I subscribe to the different types of XtraValue bundle?
You can subscribe to as many bundles as you want.
Summary of XtraValue Bundles