MTN Broadband

Broadband Services

MTN Broadband is designed to offer stable and reliable internet access with amazing speeds ideal for both home and office. Whether you are uploading/downloading large files, video streaming, online gaming, holding online meetings or connecting to your smart home, MTN Broadband makes the experience seamless.

“MTN Broadband is ideal for the home, office and on the go!”

One Account Feature

What is better than having a large bundle to yourself? Sharing it with loved ones. You can now share your MTN Broadband Router data bundle with other MTN Broadband Router users using the MTN Broadband Router One Account feature.

MTN Broadband Router One Account is a new special product feature that enables you to connect multiple routers and/or Enterprise Mi-Fi devices across remote locations, wirelessly and seamlessly to a single (shareable) data bundle.

Broadband MiFi

This is a high-speed broadband portable Wi-Fi device compatible with both 3G and 4G LTE networks, ideal for use on the go! The Broadband MiFi is now available at N8,000 when you walk into any of our stores to purchase or at N7,500 when you buy online.

Click HERE to learn more about MTN Broadband MiFi

Broadband Router

This is a high-speed broadband router compatible with both 3G and 4G LTE networks, ideal for use in the home or office.

Click HERE to learn more about MTN broadband router.

Fibre Broadband

MTN Fibre Broadband is a fibre-based broadband connectivity cabled directly to your home or office.

This enables seamless online streaming, online gaming, fast download/upload of large files, video conferencing, and much more. Read More HERE.

Click HERE to apply for the service

Q. What does FTTx stand for?

A: FTTx stands for Fibre-To-The-x, where X represents homes, offices, and business centres. However, this is now referred to as MTN Fibre Broadband.


Q. What is MTN Fibre Broadband?

A. MTN Fibre optic broadband is a data connection carried by a cable filled with thin glass or plastic fibre.


Q. What technology does the MTN Fibre Broadband have?

A. MTN Fibre optic broadband is a data connection carried by a cable filled with thin glass or plastic fibre.


Q. Where is MTN Fibre Broadband available in Nigeria?

A. Select streets in Victoria Island, Kaduna and Ilorin, VGC Estate, Mayfair Estate, Crown Estate, Chevron Estate, Belmonte Apartment and Methodist Apartment in Lagos; Shell estate in Port Harcourt and CITEC estate in Abuja.


Q. Do the MTN Fibre Broadband data plans rollover?

A. Yes, the unused data balance can roll over for capped plans.


Q. Do the MTN Fibre Broadband data plans auto-renew?

A. Yes. However, you will need to consent to auto-renewal.


Q. Can MTN Fibre Broadband customers activate HyNetflex or mobile data plans?

A. No, the Fibre service has been provisioned with its data plans exclusive to the service.


Q. How can users subscribe and check their data usage?

A. The Self-service portal – www.mymtn.com.ng


Q. How do FibreNet customers change their device passwords?

A. Customer will send a request via email to mtnbroadband.ng@mtn.com or call 217 for a device password reset.


Q. How does MyCustomer resolve myMTN Web portal login issue with an error message (Please enter valid UserID)?

A. MyCustomer sends an escalation to email to mtnbroadband.ng@mtn.com or call 217 for resolution.


Q. How do you report a LOS issue (Loss Of Service), i.e. when the modem light is blinking RED?

A. You can send an escalation via email to mtnbroadband.ng@mtn.com or call 217 for resolution.


Q. Which payment options are available for FibreNet customers to recharge?

A. Transfer credit, bank card and logical PIN.


Q. What are the features available on the myMTN Web portal for FibreNet customers?

A. Service plan, Top-up, Profile and History (subscription & data usage)


Q. Which mediums do customers receive their OTP(One Time Password)?

A. MyCustomer can select email or registered MTN number to receive OTP. OTP is used to log in to myMTN NG app and Fibre portal and link mobile numbers to Fibre profiles.

Contact Us

 

Email address

mtnbroadband.ng@mtn.com

Contact number

217

Address

MTN Plaza, Awolowo Road,

Ikoyi 101233,

Lagos, Nigeria