A. MTN mPulse Prepaid is a basic prepaid plan that allows Pre-Teen and Teen customers between the age bracket of 9 and 15 years to enjoy, Special data bundles, Special Birthday reward, lots of other exciting offers and National calls at 15.36k/secs.

A. ALL MTNN Pre-Teen and Teen customers between the age bracket of 9 and 15 years can migrate to MTN mPulse tariff plan.

A. You can migrate to MTN mPulse plan via any of the channels below:

– Text mPulse to 344

– Dial *344*1# or dial *123*2*3#

– myMTN App:

• Login to myMTN App
• select ‘Other Plans’
• select ‘mPulse’.

– myMTN Web:

• Logon to https://mymtn.com.ng
• Enter your phone number.
• Enter OTP and select ‘Proceed’.
• On the top right corner of the home page, click your name.
• Select My Plan.
• Select Other Plans.
• Select MTN mPulse.

A. You will enjoy the following:

• WhatsApp bonus on first recharge in a calendar month.
• Data Bonus on recharge.
• ₦200 airtime reward on your birthday
•  Education bundles to access select educational websites/platforms.
• FREE 30MB on your first access to mPulse website.
• Calls to all networks in Nigeria at 15.36k/sec (₦9.216/min).
• Airtime/Data transfer from Parent to Child on mPulse
• SMS to all networks in Nigeria at ₦4.

A. You will NOT be charged for migrating into mPulse tariff plan if it is your first migration in 30 days. Subsequent migrations within the same month will attract ₦102 migration fee.

A. Yes, you will now receive N1000 SIM Activation bonus on your new number after you register and activate the number.

A. You will be able to use the N1000 SIM Activation bonus on your new number once you perform a chargeable activity from your main account (Calls, SMS, data activities SMS, bundle activation etc.)

A. You will be able to perform National calls, SMS and data from the N1000 SIM Activation bonus as follows:

• N800 for National Voice calls & SMS.
• N200 for ALL data activities.

A. The N1000 SIM Activation bonus will be valid for 7 days from the date of SIM activation BUT unused bonus will be cleared after 7 days.

A. You will receive the N1000 SIM Activation bonus ONCE after buying and registering a new MTN line.

A. Yes, you will still be able to use the N1000 SIM Activation bonus when you migrate to another tariff plan so long as the bonus has not expired. However, you will not be able to use the SIM Activation if you migrate to XtraSpecial plan or XtraValue plan.

A. Your International calls and SMS will be charged at standard international rates.

A. Customers will be able to recharge their mPulse account balance by dialling *311*PIN#.

A. Customer will be able to check their airtime balance by dialling *310#.

A. You can subscribe to any of the Education bundles by doing any of the following:

• SMS:
  • Text ‘350’ to ‘344’ for the 350MB Weekly plan.
  • Text ‘351’ to ‘344’ for the 1.2GB Monthly plan.
  • Text ‘352’ to ‘344’ for the 250MB Daily plan.
  • Text ‘353’ to ‘344’ for the 4GB Monthly plan.
• USSD:
  • Dial *344#, select Education Bundles from the menu, and then select your preferred Education bundle plan from the list.
• From mPulse website, from the drop down menu of student dashboard, select data bundle of your choice from the list of bundles.

A. The Pop-up menu is a new feature that allows you to set your data bundle on One-off or Recurrent purchase:

• One-Off Purchase means that your data bundle will not renew after expiry.
• Recurrent Purchase means your data bundle will auto-renew after expiry.

A. If you exit the Pop-Up Menu or it times out before selecting an option, your data bundle will be on One-off purchase. This means that your data bundle will not auto-renew upon expiry.

A. Yes, you will be able to opt in for Auto-renewal by sending R+bundle code to 344.

Example: If you have an active 250MB 7-days bundle that is on One-off option, you will be able to opt in for auto renewal by sending R350 to 344.

A. Yes, you will be able to cancel auto-renewal on your bundle anytime by sending the opt-out keyword to 344. Example: NO350 to 344

A. You will be charged:

• ₦25 for the 250MB Education bundle valid for 1 day.
• ₦50 for the 350MB Education bundle valid for 7 days.
• ₦150 for the 1.2GB Education bundle valid for 30 days.
• ₦500 for the 4GB Education bundle valid for 30 days.

A. The weekly and monthly special bundles will be valid for 7days and 30 days respectively.

A. For the Weekly bundle, you will be credited with 350MB and 1.2GB for the Monthly bundle.

A. You will be able to check your data bundle balance via the following channels:

• Dialing *344*2*2#.

A. No, you can only access select Education sites and platforms and the mPulse website with the Education bundle.

See below list of selected Education sites

A. Yes, you can activate any of the Education bundle multiples times. However, the data bundles purchased will have its expiry date, BUT the bundle with the least expiry will be used first.

A. If you have the Education bundle and Fastlink bundle active, then your browsing on the mPulse website will be charged from your Education bundle and when you have finished the bundle, your data charges while on the website will be charged from your Fastlink bundle.

However, if you have the Education bundle and Fastlink bundle active, then your browsing on other websites will be charged from your Fastlink bundle, and when you have finished the data bundle, your data activity will be suspended until you buy another Fastlink bundle or opt in for PAYG browsing.

A. Your mPulse Special data bundle will only auto renew on the day of expiry if you selected ‘Recurrent Purchase’ at the time purchase and as long as you have enough airtime.

A. As soon as you exhaust your data bundle before the expiry and do not have any other active data bundle, your data access will be suspended and you will not be able to browse again. To continue browsing, you will need to do one of the following:

•  Buy another mPulse Education bundle by dialling *344*2# to continue browsing on mPulse website
• Buy another Fastlink data plan by dialing *312*1# or *904#,
• Borrow data by dialing *303#
• Opt-in for a Pay As You Go browsing by dialing *312*200# to continue browsing from your airtime @@N3.07/MB

A. Yes, you will be able to roll over any unused main data bundle as long as you buy another bundle before the current bundle expires or within the allowed grace period after the bundle expires BUT you will NOT be able to rollover any unused data bonus.

Below is the breakdown of the applicable rollover period per bundle plan:

A. If you fail to renew your expired bundle after the rollover period, all your unused bundle will be cleared.

A. No, you will not be able to use it within the rollover period until you renew the bundle or purchase another bundle of the same category.

A. No, you will not be able to roll over any unused data bonus even if the bundle auto-renews before expiry, upon expiry or within the applicable rollover period.

A. No, you will not be able to share your Education bundle.

A. You will be able to browse from your airtime after exhausting your data bundle BUT you will be required to opt in before you can browse from your airtime at Pay As You Go rate.

A. To opt in for PAYG browsing, simply;

• Dial *312*200#.
• Send RESET to 344.

A. Your browsing from your airtime will be charged at ₦3.07/MB.

A. No, you will not be charged for opting in for PAYG browsing.

A. To opt out of PAYG browsing, simply

• Dial *312*201#
• Send SUSPEND to 344.

A. Yes. When you are on mPulse and try to buy a data bundle plan from N500 and above, you will get a pop-up to buy an mPulse Special bundles.

A. No. You will only get the mPulse Special Bundle if:

• Your line is on mPulse.
• You buy an Access Data bundle from N500 and above.
• You don’t have an active mPulse Special bundle.
• You have sufficient airtime on your line to buy the mPulse Special Bundle

Note: You will not get the pop-up if you buy Access data bundle that costs less than N500.

A. You will be charged for the Education bundle if you complete the activation from the pop-up. However, you will not be charged for the Education bundle if you cancel the activation by selecting ‘Cancel’ from the pop-up or by simply cancelling from your phone.

A. No. Only eligible mPulse customers will get the mPulse Special Data pop-up when buying a data bundle.

A. No. If you don’t select any option and the pop-up times out, the Education bundle will not be activated. You will only be charged for the data bundle that was activated.

A. To check the data bundle balance, simply dial *312*4#, *310#, *344*2*2#, or text 2 to 344.

A. You can stop auto-renewal by sending ‘NO+Opt-in’ keyword to ‘344’.

Example: To opt-out of auto-renewing the 350MB Education bundle, you will send ‘NO350’ to ‘344’.

A. The free WhatsApp bonus will be valid for 7days.

A. No, the free WhatsApp bonus can only be used on WhatsApp.

A. You will get the Whatsapp data bonus on your first recharge of ₦100/₦200 of the following month.

A. No, you will be able to receive the free WhatsApp bonus when you recharge via physical, logical, on-demand, VTU, and DYA channels.

A. Your WhatsApp charges will be charged first from the WhatsApp bonus, then WhatsApp bundle after which it will be deducted from Fastlink bundle.

A. No, you, will NOT be required to send any keyword to any short code to activate the Free data. As an mPulse customer, once you are accessing mPulse website or App for the first time, you will be allocated the 30MB for FREE.

A. The free 30MB will be valid for 30 days after which all unused bonus will clear.

A. No, you can only use the free 30MB to browse on mPulse website or App.

A. No, if you have active 30MB and then buy any of the mPulse Education bundles, all your charges while on select Educational sites/platforms will be deducted first from the free 30MB after which you will be charged from the mPulse Education bundle.

Q. What is Birthday Reward?

A. The birthday reward offers mPulse customers N200 airtime in their main balance on the birthdate registered via the *344# mPulse menu.

A. Only mPulse customers that are 15years and below are eligible to receive the free ₦200 airtime birthday reward on the day of their birthday. However, after your 15th birthday, you will not be eligible to receive the free ₦200 airtime bonus again on the day of your birthday.

A. To enjoy the birthday reward, you will need to provide your name and date of birth via the following channels:

• On mPulse website when you are logged in as a student
• mPulse page on myMTN App.
• Dialling *344#, select Rewards and then select Birthday reward.

A. You can register your birthdate on the mPulse menu by following the steps below:

• Dial *344#
• Select Birthday Reward
• Input birthday details
• Enter your first name
• Enter birthday date in the format dd/mm/yyyy

A. No, once you have provided your birthday details, you will not be allowed to change the details again.

A. You don’t need any code to activate the birthday reward. You will automatically receive your birthday reward on the birth date you registered through the *344# mPulse menu.

A. You will be credited with ₦200 in your main balance on the birth date you registered through the *344# mPulse menu.

A. You will receive your birthday reward once a year ONLY if you submit your date of birth 30 days before your birthday, but not less than 30 days before your birthday.

Examples: If on the 23rd of March, you submit 20th August 2010 as your date of birth, you will receive the birthday reward on 20th August 2021, same year (because 20th August 2021 is more than 30 days from the date you inputted your birthday date).

A. No, you will NOT receive the birthday reward within the same year if you submit your birthday date, one (1) day before your birthday. However, You will only receive the birthday reward, if you submit your birthday at least 30 days before your birthday date.

Example: If on the 23rd of March, 2021, you submit 15th April 2008 as your date of birth, you will receive the birthday reward on 15th April 2022, the following year (because 15th April 2021 is less than 30 days from the date you inputted birthday date).

A. No, you will not be able to share your birthday airtime bonus via MTN Share.

A. The airtime bonus will be used for National Voice calls, National SMS and Pay As You Go Data.

A. Your Calls, SMS, and Data from your birthday airtime bonus will be charged as follows:

• National Calls – 15.36k/sec
• National SMS – ₦4
• PAYG data – ₦3.07/MB

A. No. You cannot buy data bundle or VAS service with your birthday reward. You can ONLY make national calls, SMS and PAYG data with the birthday reward.

A. The airtime bonus will be valid till 11:59pm of the following day.

A. No. You will NOT be able to use your birthday reward if you migrate out of mPulse. However, if you migrate back into mPulse within the validity of the birthday reward bonus you will still be able to use it.

A. No. You will NOT lose your birthday reward bonus after migrating out of mPulse as long as the bonus is still valid.

A. Yes. You will lose your birthday reward after 24hours and all unused values will be cleared from the line.

Q. What is Parent-Child link?

A. Parent-Child link is a feature that enables airtime and data gifting from a parent number to a linked child number.

A. Parent-child link enables an easy data and airtime share from parent line to child line.

A. Yes. A child account can link to a parent account by following the steps below:

• Dial *344# from child line
• Select 3 for Send link request to parent
• Select 2 for Add Child number
• Enter Child number

NB: A child line can ONLY add a maximum of two (2) parent lines.

A. Yes. A parent line can link child account(s) via USSD.

A. You can link child account by following the steps below:

• Dial *344#
• Select 5 for Parent/Child Link
• Select 2 for Add Child number
• Enter Child number

NB: A parent line can ONLY add a maximum of six (6) child lines.

A. No. Only MTN numbers can be linked together

A. A child line can only be linked to a maximum of two (2) parent numbers at a time.

A. No. Only child accounts on mPulse can be linked successfully with/to a parent line.

A. Linking is free. However,

A. You can link a maximum of six (6) numbers

A. All linked numbers will remain linked until you un-link the number.

A. Yes. You can un-link a number from your line by following the steps below:

• Dial *344#
• Select 5 for Parent/Child Link
• Select 6 for Unlink number
• Select the number to unlink
• Then you will receive a notification confirming the line has been un-linked

A. No. You can NOT listen to the calls of the child accounts linked to your line. You can only gift airtime and data bundle.

A. Yes. You can view linked number on your line by following the steps below:

• Dial *344#
• Select 5 for Parent/Child Link
• Select 4 for View Linked numbers
• A view of the numbers linked to your number will be displayed.

A. Yes. The airtime and data gifted to the child account will autorenew at the time of expiry. However, the auto-renewal status can be modified.

A. Yes. You can modify the airtime and data gifted to the child account(s) by following the steps below:

• Dial *344#
• Select 5 for Parent/Child Link
• Select 5 for Edit Child Airtime/Data limit

A. As a parent on Betatalk or YafunYafun tariff plan, you will be able to gift your child data BUT will NOT be able to gift airtime to your child.

However, parents on other Prepaid plans will be able to gift airtime and data to their child’s number.

A. Once a parent line migrates to mPulse tariff plan, all child numbers linked to the parent line will be automatically un-linked from the parent line and all gifting will automatically stop.

A. Once you migrate out of the mPulse tariff plan, you will NOT lose your gifted airtime/data. However, the airtime/data will NOT autorenew.

A. You can get the 15% airtime bonus on virtual recharge when you recharge via the eligible recharge channels listed below:

1. MTN OnDemand (*904#)

• Bank Account option
• Debit Card option

2. myMTN NG app(Airtime recharge option ONLY).

3. MoMo.

A. The 15% airtime bonus on virtual recharge will be valid for 7 days BUT unused bonus will be cleared after 7 days.

A. No. 15% airtime bonus on virtual recharge can’t be shared/transferred to another line.

A. When you make calls, your 15% airtime bonus on virtual recharge will be charged first until it is exhausted after which call charges will now be from your main balance or any other balance on your line.

A. No. You will not get the 15% airtime bonus on virtual recharge when you receive or send airtime via MTN Share.

A. You will be able to make local calls, send SMS and browse any website or app with the 15% airtime bonus on virtual recharge.

A. The table below contains the rate you will be charged from the 15% airtime bonus on virtual recharge

A. You will be able to use the 15% airtime bonus on virtual recharge at any time of the day.

A. You will receive the 15% airtime bonus on virtual recharge for every recharge you make via the eligible channels.

A. Yes, you will still be able to use the 15% airtime bonus on virtual recharge when you migrate to another tariff plan as long the bonus has not expired.