Mobile Number Portability (MNP) is a service that allows individual and corporate customers switch from your service provider to MTN and retain your phone number. By doing this, you get to enjoy widest network coverage and fast internet connectivity that is currently available to MTN customers.

3 Easy Steps to Port

To complete the port-in process you would be required to do the following:

  1. Click on port now and enter your details.
  2. SMS ‘PORT’ to 3232 or dial 3232 to follow interactive voice response.
  3. Visit any MTN outlet with your current phone number and your regulatory ID (driver’s license, Voters card, national ID etc.) for biometrics.

Coporate Account

Please send an email to #EBProvisioningTeam.NG@mtn.com to initiate your request. Thank you!

Frequently Asked Questions

To complete the port-in process you would be required to do the following:
  1. Click on port now and enter your details.
  2. SMS ‘PORT’ to 3232 or dial 3232 to follow interactive voice response.
  3. Visit any MTN outlet with your current phone number and your regulatory ID (driver’s license, Voters card, national ID etc.) for biometrics.
You can Port to MTN if you have not recently ported your line within the last 45 days

Step1: Back up all contacts saved on your current operator’s SIM card. Contacts not backed up might be lost.

Step2: Spend or withdraw any funds in any mobile money account held against the number you wish to port

Step3: Use up your credit because any outstanding credit you have on your current service provider will be forfeited once porting request is completed

Your application will be submitted to your current provider for approval. Porting process takes about 15 to 20 minutes(max 48hours) to complete.

Voicemails , SMS,MMS and ancilliary services on your previous service provider would no longer be availabe and will need to set these up again when porting process is complete.

Subscription service from previous network operator will no longer be accessible, however you can subscribe to new life enriching services and promotions on MTN.

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