Free Incoming Calls

Free Incoming Calls are rewards for Prepaid and Postpaid customers who have spent or recharged up to N5000 on the MTN network with free incoming roaming calls, with 100 free incoming minutes while roaming in some selected destinations such as Italy, Malaysia, France, Canada, Germany, Turkey, Kenya e.t.c.

All MTN Prepaid and Postpaid customers are eligible for the offer if they meet the defined criteria as shown below:

    • Prepaid Customers: – Spend/recharge up to N5000
    • Postpaid Customers: – Spend/recharge or Maintain credit limit of N5000

Eligible Destinations:

Country Operator Mins
Canada Wind

TELUS

Bell

100
France Orange

SFR

100
Italy Wind

Vodafone

100
Kenya Safaricom 100
Saudi Arabia Etihad Etisalat

Zain Saudi Arabia

100
Turkey Vodafone 100
United States AT&T (USACG) 100
Germany T-Mobile

Vodafone

100
South Africa MTN 100
Spain Orange

Vodafone

100
Malaysia Maxis 100
United Kingdom T-Mobile

Orange

Vodafone

Telefonica O2

100

Q. How many free incoming minutes will I receive once I meet the spend/recharge criteria?

A. You will enjoy 100 free incoming minutes.


Q. What activities will be considered in computing the N5000?

A. The following activities will be eligible for consideration in computing the applicable free minutes:

    • National/International/Roaming Calls from main account
    • National/International/ Roaming SMS from main account
    • Subscriptions from main account
    • Recharges (single or cumulative) via the following channels: Physical/Logical, MTN On-Demand, MTN TopIt, MoMo EXCEPT airtime received via MTN Share.

Q. Will I be required to spend N5000 once before I can receive the free incoming minutes or combination of my recharge and usage up to N5000 will qualify me for the free incoming minutes?

A. No, once you start recharging or spending from your main account, the system will begin to compute your spend. Once your recharge/spend reaches N5000, the system will then credit you with free 100 incoming minutes the next day.


Q. I just subscribed to MTN Roaming Voice + Data Bundles Small of N5000, will I receive the free incoming minutes?

A. Yes, you will receive the free 100 minutes after subscribing to MTN Roaming Voice + Data Bundles (Small) because you have spent N5000.


Q. Will I receive the free incoming minutes as soon as I meet the criteria?

A. Once you meet the criteria of spending or recharging N5000, you will receive the free incoming minutes the next day.


Q. What is the validity period of the free incoming minutes?

A. The free incoming roaming minutes will be valid for 30 days only from the day it is received.


Q. Will I be able to rollover unused minutes?

A. No, all unused free incoming roaming minutes will be cleared after expiry.


Q. Will I be able to receive the free incoming minutes multiple times in a month if I meet the criteria multiple times in that month?

A. You will ONLY be able to receive free incoming minutes ONCE within 30 days cycle even if you qualify multiple times within that month.


Q. I have some minutes left from my free incoming allowance and I just activated a Roaming Voice + Data Bundles, will my incoming call minute be deducted from my Roaming Voice + Data Bundles incoming minutes first or Free Incoming Roaming?

A. If you already have active free incoming minutes and subscribe to either Discounted Call Rates or Roaming Voice + Data Bundles, you will be able to receive another free incoming minutes But the bundle’s free incoming minutes will be deducted first and after it is exhausted, your incoming call minutes will be deducted from your Free Incoming Roaming minutes, provided it is still valid.


Q. Will I be able to receive free incoming minutes in all destinations with the free incoming minutes?

A. No, you will be able to receive free incoming minutes in some selected destinations.


Q. Am I required to opt in to enjoy the offer?

A. No, you will not be required to opt in to enjoy the offer. You are only required to meet the defined criteria.


Q. How can I check if I have qualified for the offer?

A. To confirm if you are qualified for the offer, simply dial *131*5*3*1#.


Q. How do I know the eligible destinations?

A. To know the eligible destinations, simply dial *131*5*3*2#.


Q. I have used some minutes from the free incoming minutes but do not know how many minutes I have left.

A. Just dial *131*5*3*3# or *556# and you will see the number of minutes you have used.


Q. What are the eligible destinations for the free incoming roaming minutes?

Country Operator Mins
Canada Wind

TELUS

Bell

100
France Orange

SFR

100
Italy Wind

Vodafone

100
Kenya Safaricom 100
Saudi Arabia Etihad Etisalat

Zain  Saudi Arabia

100
Turkey Vodafone 100
United States AT&T (USACG) 100
Germany T-Mobile

Vodafone

100
South Africa MTN 100
Spain Orange

Vodafone

100
Malaysia Maxis 100
United Kingdom T-Mobile

Orange

Vodafone

Telefonica O2

100

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