Personal

Port to MTN

What is Mobile Number Portability (MNP)

Mobile Number Portability (MNP) is a service that allows you to switch from your service provider to MTN and retain your phone number. By doing this, you get to enjoy widest network coverage and fast data quality that is currently available to MTN customers.

Porting is free of charge and takes about 15 – 20 minutes to complete.

Port-in steps/requirements

To complete the port-in process you would be required to do the following:

  • Visit any MTN outlet with your current phone number
  • Present valid ID (driver’s license, Voters card, national ID etc.)
  • Complete port-in form and submit
  • Complete port validation by sending ‘PORT’ to 3232 by SMS or dial 3232 and follow the IVR voice prompt

How do I confirm if I am eligible to port my line?

You can Port to MTN if you have not recently ported your line within the last 45 days


What should I do before I port my number?

Step1: Back up all contacts saved on your current operator’s SIM card. Contacts not backed up might be lost.

Step2: Spend or withdraw any funds in any mobile money account held against the number you wish to port

Step3: Use up your credit because any outstanding credit you have on your current service provider will be forfeited once porting request is completed


What happens once the process is initiated?

Your application will be submitted to your current provider for approval. Porting process takes about 15 to 20 minutes (max 48 hours) to complete


Will I be able to take my voicemails, SMS and service settings to my new operator?

Voicemail, SMS, MMS, and ancillary services on your previous service provider would no longer be available, and will need to set these up again when porting process is complete


Will I be able to access service subscriptions from previous service provider?

Subscription services from previous network operator will no longer be accessible, however, you can subscribe to new life-enriching services and promotions on MTN