SEASON OF SURPRISES

MTN SEASON OF SURPRISES – Y’ello Santa

MTN Season of Surprises is an annual end of year event, where we give back to Nigerians. This year MTN customers will have the opportunity to give a loved one gifts such as FREE data, Jumia shopping vouchers to purchase curated festive hampers, and mobile devices courtesy MTN, Coca-Cola, Golden Penny, Maggi, and TECNO.

You will have the option to refer a loved one to receive gifts via the new myMTN NG App, and the USSD channel (*135#), and a gift will be sent to your loved one.

HOW IT WORKS

There are 2 easy ways to do this:

Have a smartphone? Awesome!

    • Download the new myMTN NG App from Apple Store or Google Play Store
    • Click on the Y’ello Santa banner Button and put in your loved one’s MTN number, and a gift will be sent to your loved one while stock lasts.

No smartphone? No Worries!

    • Dial *135#, follow the prompt and put in your loved one’s MTN number
    • A gift will be sent to your loved one while stock lasts.

Q. What kind of gifts will be given to my loved one?

A. The referred customers will be able to receive ONE of the following gifts:

    • 1GB data bundle valid for 7days
    • Jumia shopping vouchers to purchase curated festive hampers
    • TECNO Camon 18
    • TECNO Spark 8P

Q. Wow, I’m Interested! How can I participate?

A. Glad you asked. There are two ways:

    • Download the NEW MYMTN NG App or
    • Dial USSD – *135#

And follow the instructions


Q. Wait a minute! How many times can I refer a loved one during the campaign?

A. You can only refer one recipient through the entire Season of Surprises give-away. Upon successfully referring a recipient, you will not be eligible to refer another recipient during the campaign.


Q. Okay, but how many times can a customer receive a gift?

A. Each Customer can only receive a gift once throughout the entire Season of Surprises give-away.


Q. Can I choose the gifts to be redeemed?

A. No, the system will select the gift to be given to each recipient (that is, the customer that refers will not be able to select a particular gift to be given).

In addition, the gift will be assigned based on the number of available gifts per day.


Q. When does the gifting interface open?

A. The gifting interface opens by 12noon each day and gifts will be given on a first come first served basis


Q. How will customers be able to notify their loved ones upon gifting?

A. The customer who refers a loved one will receive an instant notification stating the exact item that was given, and the recipient will also receive a notification stating the exact item received.

In addition both the referee and recipient will be able to share the good news of giving and receiving gifts on social media platforms (Instagram, Facebook, WhatsApp, etc.).


Q. How long will the Season of Surprise offer run?

A. This offer will be available for 8 days (17th – 24th December 2021)


Q. Can other customers on other Telecom Networks participate?

A. No! This offer is ONLY for new and existing MTN customers


Q. How will winners of the Phones redeem their gift?

A. Winners of the Phone gift will receive a phone call from 180, and it will be sent to the MTN Shop closest to their preferred location.


Q. How will winners of the free 1GB Data redeem their gift?

A. Customers who receive the free 1GB Data will have it automatically configured to their phone lines.


Q. How will winners of the Jumia voucher codes redeem their gift?

A. Customers who receive the Jumia voucher code to redeem the curated Festive hamper should visit www.jumia.com.ng, sign-up or login. Then select the item tagged ”MTN Y’ello Santa Festive hamper”, add the item to their cart and input their code at the point of payment. Please note that payment is not required for these hampers, all that is needed is the voucher code received from their loved one courtesy MTN.


Q. Will winners of the Jumia voucher codes need to pay a delivery fee for their festive hampers?

A. Winners of the curated MTN Festive hampers redeemed on the Jumia website do not need to pay a delivery fee for their hampers, as it comes with free delivery


Q. What is the validity of the Jumia voucher codes?

A. The voucher codes are valid for 2months only. Winners are encouraged to redeem their hampers within this period.


Q. Are there other channels apart from MY MTN NG App or *135#?

A. Customers can visit the official MTN Nigeria page on Instagram (@mtnng) to participate in our online engagements.

1. Definitions

In this Terms and Conditions, the following terms shall have the meanings as set out hereunder:

1.1 “Customer/Subscribers/ Participants” means MTN’s Subscribers duly registered on MTN Network and who is eligible/ permitted under this Terms and condition to participate in the Campaign;

1.2 “Campaign Application” means myMTN NG App and USSD string where Participants are required to complete all the mandatory fields on the online entry form;

1.3 “Campaign Period” – refers to the duration for the campaign from 17th December to 24th December, 2021.

1.4 “Designated Online Platform” shall refer to the MTN Pulse Online platform and Instagram social platform;

1.5 “MTN/We/Us” shall refer to MTN Nigeria Communications Plc;

1.6 “MSISDN” means Mobile Phone number;

1.7 “Participants” shall refer to every eligible individual between the ages of eighteen (18) years who indicates interest and participates in the Campaign;

1.8 “Parties” shall refer to MTN Nigeria Communications Plc and the Participant collectively;

1.9 “Party” shall refer to MTN Nigeria Communications Plc and the Participant individually;

1.10 “Personal Information” shall refer to any information relating to an identified or identifiable natural person, including those identified under clause 9 and as defined under the Nigerian Data Protection Regulation;

1.11 “Privacy Policy” shall refer to MTN’s privacy policy which is accessible at https://mtnonline.com/data-privacy-policy;

1.12 “The Campaign/Promo/Offer” MTN Season of Surprises (also referred to as “MTN “Y’ello Santa””;

1.13 “Time” means Nigerian local time, as observed in Lagos, Nigeria. To clarify, all time references in these Terms and Conditions are referring to GMT+1; and

1.14 “Winner” means the MSISDN/Mobile number selected (at the MTN’s discretion) to win the prizes in clause 5.1 below.

1.15 “You/Your” may also be used to refer to a Participant.


2. Eligibility

2.1 The Campaign is open to all interested MTN’s Subscribers. In this regard, you warrant that you are above eighteen (18) years of age and, where you are less than this age, you warrant that your parents or legal guardians have consented to your participation in this Campaign.

2.2 MTN staff members (permanent and third-party staff), their spouses and MTN Board members are not eligible to participate in this offer using either their official or substitute phone numbers. MTN shall disqualify any participant in breach of the aforesaid provisions and any item won shall be forfeited and retrieved by MTN.

2.3 By participating in this Campaign, you confirm that you are eligible to do so and also eligible to claim any prize you may win.

2.4 MTN may require you to provide proof of eligibility before participation (if required).

2.5 Only one entry per person is permitted. Entries via third parties, proxies and automated entries are not permitted.

2.6 Entries not submitted in accordance with these terms and all other rules and directions given by MTN, or entries that are incomplete or illegible (as determined in our sole discretion) will not be eligible.


3. The Campaign Process Flow

3.1 Interested MTN Subscriber are to download the myMTN NG app;

3.2 The Subscriber will launch the app on their mobile phone;

3.3 The Subscriber is to enter their loved one’s phone number/MSISDN in the interface that pops up and submit

3.4 For customers using the USSD string, they dial the string and input the recipient’s MSISDN.

3.5 The recipient will receive an SMS showing the gift given as well as the sender. The recipient will also receive a message to download the Next Gen App.

3.6 In addition, the person that nominated the customer will also get an SMS notification stating the gift sent to their loved one and a request to call and notify his/her loved one.

3.7 Upon successfully nominating a recipient, customer will not be eligible to nominate another recipient during the campaign.

3.8 Each Customer can only receive a gift once.

3.9 Customers with low-end phones can nominate via the USSD string to be created

3.10 The gift will be redeemed based on the number of available gifts per day

3.11 The system will select the gift to be given to each recipient based on pre-programmed rules (i.e., the customer that nominates will not be able to select a particular gift to be given).

3.12 The sender will be able to share the fact that they just sent a gift to a loved one on Social media (Instagram, Facebook etc.).

3.13 Winners of the Phones will be contacted, and it will be sent to the MTN Shop closest to their location.

3.14 This offer will be available for 10 days (17th – 24th December 2021) and can be redeemed ONLY once by a particular MSISDN.

3.15 All nominated numbers received from all participants who submit a request while the allocated stock per day lasts will receive a gift.

3.16 MTN will distribute gifts on a first come first served basis;

3.17 The gift portal will be open every day from 12noon till the end of the campaign on 24th December 2021.

3.18 A capped amount of gifts will be available per day during the Campaign Period. When the total amount of gifts allocated to the specific day is exhausted, the Participants shall have to wait for the gift portal to open up the next day.

3.19 This offer will be open to only new and existing MTN customers


4. Entry

4.1 The Campaign begins on 17th December 2021 and ends on 24th December, 2021. After this date, no further entries for the Campaign will be permitted.

4.2 MTN shall not be liable for entries that are lost, delayed, unacknowledged or damaged and proof of sending an online entry is not proof that we received it.

4.3 Entries must be submitted only through the applicable downloaded app or USSD string by the Subscriber in clause 1.2 above.


5. The Prizes

5.1 Participants will be able to win any of the following items during the MTN Season of Surprises offer:

a. Jumia shopping vouchers

b. Phones

c. Data.

5.2 Gifts of phones, data and shopping vouchers will be distributed on a first come, first served basis.

5.3 The Season of Surprises – MTN “Y’ello Santa” campaign will be available to only new and existing MTN Customers.

5.4 Customers will be able to gift MTN numbers via myMTN NG App and USSD only.

5.5 The Promo is valid from the 17th and 24th of December 2021 with each day having a capped number of gifts.

5.6 This offer is valid while stock lasts.

5.7 The prizes do not include any items other than those expressly stated. For the avoidance of doubt, they do not include any cost, incidental or otherwise to collection of the prize, which is the responsibility of the winner.

5.8 There is no entry fee and no purchase necessary to enter OR redeem gifts in this promotion.

5.9 Gift recipients shall be contacted via text message informing them of the item given and senders/donors will receive a notification confirming items given to the nominated recipient courtesy MTN.

5.10 The Jumia shopping vouchers are to be used in redeeming pre-curated items on the Jumia website.

5.11 The Jumia vouchers are valid for 2 months, after which all unused vouchers will be invalid and not eligible for replacement.

5.12 Non-compliance with this terms and conditions or return of the prize notification as non-deliverable may result in disqualification.

5.13 All MTN Digital channels as well as paid media will be used to communicate this engagement.

5.14 There will be no financial reward to the Participants/winners.

5.15 Expenses not specifically stated in this Terms and Conditions, including payment of all applicable taxes, fees, duties, and/or surcharges, if any, arising out of, or resulting from, acceptance or use of the prize, are the sole responsibility of the winner. Restrictions, conditions, and limitations apply.

5.16 MTN shall not be liable for any damage, loss or disappointment suffered by the Participant/winner taking part or not being able to take part in this Campaign, or from being unable to claim the prizes.


6. General

6.1 These Terms and Conditions are governed by Nigerian laws and all relevant regulations of the Federal Republic of Nigeria apply. Entrants are bound by and submit to the jurisdiction of the Nigerian courts.

6.2 All decisions of MTN with respect to the matters referred to in these Terms and Conditions are final and no correspondence will be entered into, including in the event of a dispute.

6.3 By participating in this Campaign, you automatically grant MTN an irrevocable and perpetual, non-exclusive, transferable, fully-paid, royalty-free worldwide license, by ourselves or with others to use, copy, distribute, publicly perform, publicly display, print, publish, reformat, translate, modify, revise and incorporate into other works, in any form of media or expression.

6.4 MTN will not be held liable in any case for any damage or loss caused directly or indirectly by your participation in this Promo.

6.5 MTN cannot guarantee that the application will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of the website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the site or any computer system, server, router or any other internet-connected device.

6.6 Participants agree that MTN shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any personal injury, loss or damage suffered or sustained (even caused by negligence) in connection with accepting or using a prize or participating in this Promo.

6.7 Any and all disputes, claims, and causes of action arising out of or in connection with the Campaign, or any prize awarded, shall be resolved individually without resort to any form of class action, and resolution shall be in accordance with the dispute resolution provisions contained in this terms and conditions.

6.8 MTN assumes no responsibility for any error, omission, interruption, deletion, defect, or delay in operation or transmission; communications line failure; or theft, destruction of, alteration or unauthorized access to Campaign entries. MTN is not responsible for any typographical or other error in the printing of the offer, administration of the Campaign or in the announcement of the winner;

6.9 Some aspects of the Campaign may be supplied to MTN by third parties and MTN make no promises, and does not accept any liability, either express or implied as to the Campaign, including but not limited to its accuracy, relevance or quality.

6.10 MTN reserves the right to disqualify Your Entry from the Campaign if, in MTN’s sole discretion, MTN reasonably believes that You have attempted to undermine the legitimate operation of the Campaign by cheating, deception, or other unfair playing practices or threatens or harasses any other Participant, MTN, or the judges.

6.11 You acknowledge that the submission of Your Entry on to the Campaign is without any reward to You and/or any compensation for any fees that may have been incurred by You in submitting Your Entry.

6.12 You agree and understand that You shall have no claims against MTN whatsoever in connection with Your Entries. Any participation in the Campaign is entirely at Your own risk and in no event shall MTN be liable for any direct, indirect, incidental or consequential damages.

6.13 Subject to the foregoing, We reserve the right to change these Terms at any time without notice. By continuing to participate in the Campaign, You will be deemed to have accepted these and any varied terms and conditions which may be posted on the Website. MTN reserves the right to cancel the Campaign at anytime for any reason whatsoever in its sole and absolute discretion without any obligation to furnish any reasons or provide any compensation to You.


7. Intellectual Property Rights

Unless otherwise expressly stated herein, each Party shall retain their intellectual property relating to this Campaign and nothing herein shall constitute a transfer of intellectual property between the Parties, except that MTN shall be at liberty to publish or use the Content for marketing or promotional purposes after submission of the Entry.

The Campaign, the Website and features within the Website are protected by intellectual property rights belonging to MTN or to our licensors. No licence is granted to You in respect of any such rights, except to the extent required for Your personal use of the Website in accordance with these Terms. MTN and any other MTN product are trademarks of MTN and You shall not be entitled to reproduce such marks without MTN’s prior written consent.

The Website, all related trademarks, logos, taglines, trade names, copyrights and all intellectual property and features within the Campaign are protected by intellectual property rights belonging to MTN or to our licensors. No licence is granted to the Participant in respect of any such rights, except to the extent required for the Participant’s personal use of the Campaign’s portal/channel in accordance with the Terms herein contained.


8. Privacy

MTN may collect certain Personal Information during the course of your sign up, submitting of an Entry and, generally, in the course of the Campaign. Such information shall include your name, location, mailing address, phone number, email address and other Personal Information provided. By accepting these terms and conditions you consent to MTN’s processing, storing and sharing of your Personal Information. All personal information shall be stored, processed and dealt with in line with MTN’s Privacy Policy at https://mtnonline.com/data-privacy-policy, the Nigerian Data Protection Regulations and any other applicable extant regulations.

The Personal Information collected by MTN shall be used for identifying you as a Participant during the Campaign as may be applicable, to facilitate appropriate profiling and engagements with the Participants during the Campaign, for statistical purposes, contact purposes, and in any other circumstance as prescribed by law or further to the purpose of MTN’s telecommunication business.

Participant also unequivocally consents to and grants MTN right to use such data to verify the Participant’s identity, and telephone number whenever required in the course of the Campaign.

Participants completely excludes MTN from any claims and liability whatsoever and howsoever arising in connection with malfunction of the entire Campaign portal/channel or any late, lost, damaged, misdirected, incomplete, illegible, undeliverable, or destroyed Entry materials due to system errors, failed, incomplete or garbled computer or other telecommunication transmission malfunctions, hardware or software failures of any kind, lost or unavailable network connections, typographical or system/human errors and failures, technical malfunction(s) of any telephone network or lines, cable connections, satellite transmissions, servers or providers, or computer equipment, traffic congestion on the Internet during the Campaign, or any combination thereof, including other telecommunication, cable, digital or satellite malfunctions which may limit your ability to participate.

This clause 8 shall be read in conjunction with MTN’s Privacy Policy which sets out in full how Your information shall be processed and also sets out your rights over your personal information


9. Non-Disclosure and Confidentiality

Every information, content, event, performance or incident related to this Campaign (“Confidential Information”) shall be treated with the utmost secrecy and confidentiality by the Participant. Except where authorized by MTN in writing, no Participant shall disclose such Confidential Information) to any third party whatsoever.

Where Confidential Information is released to or accessed any Participant in accordance with the requirements under clause 9.1 above, such Participant shall take all reasonable precautions to preserve the integrity and prevent any corruption or loss, damage or destruction of data and Confidential Information; except to a third party who is bound by a similar confidential obligation and upon prior written authorization of MTN.

The provision of this clause 9 shall continue to apply even after the cancellation or completion of the Campaign. The Participant shall erase or cause to be erased all Confidential Information and data provided by MTN. The Participant shall provide a written confirmation of the aforementioned deletion to MTN.

Additionally, if so required by law or valid legal or regulatory process, the Participant may disclose such Confidential Information, but only following notice by the Participant to MTN of the requirement to disclose and reasonable cooperation with any attempt by MTN to maintain the confidentiality of such Confidential Information.


10. Elimination

Any false information provided within the context of the Campaign by You concerning identity, mailing address, telephone number, email address, ownership of right or non-compliance with these Terms or the like may result in Your immediate elimination from the Campaign.


11. Right to Cancel, Modify or Disqualify

If for any reason the Campaign is not capable of running as planned, including infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes which corrupt or affect the administration, security, fairness, integrity, or proper conduct of the Campaign, MTN reserves the right at its sole discretion to cancel, terminate, modify or suspend the Campaign. MTN further reserves the right to disqualify any Participant who tampers with the submission process or any other part of the Campaign, the Designated Online Platform or the Website. Any attempt by a Participant to deliberately damage the Website, or undermine the legitimate operation of the Campaign is a violation of criminal and civil laws and should such an attempt be made, MTN reserves the right to seek damages from any such participant to the fullest extent of the applicable law.


12. Governing Law

These Terms shall be governed by, subject to, and construed in accordance with the laws of the Federal Republic of Nigeria.


13. Dispute Resolution

In the event of a dispute or conflict between the Parties in connection with or in relation to the Campaign, these Terms or its performance, such dispute shall first be amicably settled as soon as possible at the senior management level of MTN by representatives of both Parties. All such representatives of the Parties shall be referred to as ‘Settlement Nominees’ and the period agreed on for such discussion shall be referred to as “Period of Discussion”.

If the dispute is not resolved by formal negotiation as stated above within fourteen (14) Business Days of the notice of dispute, the dispute shall be referred to mediation. The mediation shall be conducted by a CEDR UK accredited mediator or any other equivalent accredited mediator to be appointed by the Parties. The Lagos Multi-Door Court House Model Procedure Rules 2007 shall apply. For the avoidance of doubt, in the event that the Parties are unable to agree on the appointment of a mediator within one (1) month, the Parties shall proceed to litigation as stated above.

In the event the dispute is still not resolved after fourteen (14) Business Days of its being referred to mediation as specified above, each Party irrevocably agrees that the dispute shall be finally resolved by a Nigerian court of competent jurisdiction which shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or the Campaign, its subject matter or formation.


14. Severability

If any of the provisions of these Terms are deemed not enforceable by law, all other provisions outlined in these Terms will still apply.


15. Successful Participants

Successful Participants shall be notified at each stage of the Campaign. If requested by MTN, the Participant must provide any required document or information during and after the Campaign Period otherwise the Entry of the Participant shall be deemed to be withdrawn.

Subject to the foregoing, MTN reserves the right to change these Terms at any time without notice. By continuing to participate in the Campaign, the Participant will be deemed to have accepted these Terms and any varied terms and conditions which may be posted on the Website or circulated by MTN. MTN reserves the right to cancel the Campaign at any time for any reason whatsoever in its sole and absolute discretion without any obligation to furnish any reasons and without any obligation to You.


16. Disclaimer

Except as expressly provided herein, MTN shall not be liable to any Participant for any liability or expenses, damages, or injuries suffered as a result or in connection with the Campaign.

I agree to be bound by these Terms and Conditions and confirm that I meet all eligibility requirements listed herein. By registering for the Promo, I agree that the decisions of MTN are final and binding on all matters pertaining to this Campaign.