MTN XtraValue FAQs


Q. What is XtraValue Plan?

MTN XtraValue tariff Plan is a plan that rewards you with airtime for National SMS & calls, International calls to some selected destinations and volumes of data for browsing after subscribing to any XtraValue bundle plan.

The XtraValue bundle is divided into XtraTalk (this bundle gives you more airtime than data) and XtraData (this bundle gives you more data than airtime).


Who can activate MTN Xtravalue bundle?

All MTN Prepaid and Postpaid customers can activate the Xtravalue bundles. However, after purchase of any XtraValue bundle, Prepaid Customers will be migrated to Xtravalue plan to enjoy the bundle WHILE Postpaid Customers will enjoy the bundle from their respective tariff plan.


How do I migrate to the XtraValue tariff plan?

Simply subscribe to any of the XtraValue bundles by:

  • Dialling *131*2# and selecting any XtraValue plan of your choice.
  • Sending keyword of preferred XtraValue plan to 131. (See table below for keywords).
  • Downloading MYMTNAPP and selecting XtraValue plan of choice from the available XtraValue plans.

Once you have successfully subscribed to a bundle plan, you will be automatically migrated to XtraValue plan and your XtraValue bundle account will be credited with the bundle elements.

Note: If you are a Postpaid customer, you will not be migrated to XtraValue plan. You will be able to enjoy the bundle from your tariff plan.


How much will I be charged for migrating into XtraValue plan?

You will not be charged the migration fee of N100 while migrating into XtraValue plan after subscribing to a plan, only the bundle plan fee will be deducted.


How much will I be charged for migrating out of XtraValue plan?

Your first migration out of XtraValue plan in a month will not be charged BUT for subsequent migration out of the plan within same month, you will be charged N100.


Will I be able to purchase the XtraValue bundle from any tariff plan?

Yes, you will be able to purchase any XtraValue bundle while on any prepaid tariff plan but as soon as the subscription is completed, you will be automatically migrated to XtraValue plan.


Will I be able to enjoy other MTN Products, Services, Offers and Promotions while on XtraValue Plan?

Yes, you will be able to enjoy all MTNN Products, Services, Offers and Promotions while on XtraValue plan.


Where will my National, International calls, SMS and Data be charged from if I have an active XtraValue bundle?

All your National calls, International calls to the selected destinations, SMS and Data will be deducted from your XtraValue bundle account until the bundle element is exhausted. As soon as the bundle elements are exhausted, your call, SMS and Data will be deducted from your normal main account or any active bonus account.


What happens if my bundle is exhausted and do not renew it?

Once you exhaust your bundle and you do not renew it, your calls, SMS or data will be deducted from your main account at the tariff plan rate. Your National calls will be charged at 20k/sec, standard International call and National SMS at N4.

But as soon as you recharge up to the bundle fee, your bundle will be renewed automatically and calls charged at the normal XtraValue bundle rate.


Will I be able to migrate to another plan and use my active bundle on the new tariff plan?

You will be able to migrate out of XtraValue plan to another tariff plan even if you have an active XtraValue bundle BUT you will NOT be able to use the bundle balance on the plan you migrated to.


Will my expired bundle be auto renewed even if I am not on XtraValue Plan?

No, your bundle will not renew while you are on another tariff plan.


Will I be allowed to purchase multiple XtraValue bundles while on XtraValue plan?

Yes, you will be able to purchase multiple bundles while on XtraValue plan. For example you can purchase both XtraTalk 500 and XtraTalk 1000 together.


Will the system be able to renew my XtraValue Bundle after exhausting the bundle elements?

Yes, your XtraValue Bundle will renew automatically after exhausting any of the bundle elements depending on the bundle type and as long as you have enough airtime to purchase

Example:

  • You have an active XtraTalk bundle and finish the airtime, your bundle will auto-renew even if you have not exhausted the data BUT you will ONLY be able to use the remaining data balance before the bundle expires.
  • In the same way, if you have active XtraData bundle and you finish the data, your bundle will auto renew even if you have not exhausted the airtime BUT you will ONLY be able to use the remaining airtime balance before the bundle expires.

Will I be able to cancel auto-renewal anytime?

Yes, you will be able to cancel auto-renewal on your bundle anytime BUT if you are on XtraValue plan, you will have to migrate out of XtraValue plan and if you are on postpaid plan, then send No+Bundle code to 131, NoD300 to 131.


What happens when I cancel auto-renewal on my bundle?

Once you cancel auto-renewal on your bundle, the bundle will not be renewed but your Calls, SMS and Data will be charged from your main account or any active bonus account after your bundle has expired.


Will I be able to roll over my unused data and airtime if I renew my bundle before or after expiry?

No, you will NOT be able to rollover your unused data and airtime if you renew before expiry. Each Xtravalue bundle have different expiration date and all unused data and airtime will be cleared once the bundle expires.

Example:

You have an Xtratalk 2000 bundle which is to expire tomorrow and you activate the same bundle today, you will be able to enjoy the bundle balance of the previous Xtratalk 2000 bundle until it expires tomorrow. After tomorrow, the balance of the previous bundle will be cleared off then you will be able to use the new bundle.


How can I check my main account and XtraValue balance on XtraValue plan?

You can check your main account balance, XtraValue bundle balance and bundle expiry by dialling the code *556# & *559*61#


Can I subscribe to different types of XtraValue bundle?

Yes, you can subscribe to different bundles at a time.


Will I be able to use my Xtravalue bundle while roaming?

Yes, you will be able to use some selected Xtravalue bundle plans while roaming in the eligible destination. Please see below the eligible bundle plans;

  • XtraTalk 2000 & Data 2000
  • XtraTalk 5000 & Data 5000
  • XtraTalk 10000 & Data 10000
  • XtraTalk 15000 & Data 15000
  • XtraTalk 20000 & Data 20000

Can I subscribe to any Xtravalue bundle while roaming?

Yes, you will be able to subscribe to any of our Xtravalue bundle plans while roaming, however, if the bundle plan is not in the listed eligible XtraValue bundle plans allowed, you will NOT be able to use it even if you are in the eligible destinations.


Can I use the eligible Xtravalue bundle plan in any country while roaming?

No, you will ONLY be able to use the eligible XtraValue bundle plan while roaming in any of the eligible destinations.

Refer to table below for the eligible destinations.


What activities can I perform with my Xtravalue bundle while roaming?

You will be able to perform the following activities with the eligible XtraTalk or XtraData bundle plans;

  • Make calls to eligible destinations and back home (Nigeria).
  • Receive calls from eligible destination
  • Send SMS to eligible destinations.
  • Browse while roaming in eligible destinations

Will I receive the same data volume or airtime value if I activate the Xtravalue bundles while roaming?

Yes, you will receive the same data volume or airtime value when you activate the XtraValue bundle plan while roaming but the depletion rate will be different from when you are back home.

Example: If you activate Xtradata2000 monthly bundle in Nigeria you will receive the same 2.5GB and N2, 000 while roaming.

Refer to table below for the charges.


Will I be charged the same rate when using the Xtravalue bundles locally or while roaming?

No, your calls/sms and data rate while using the Xtravalue bundles locally or while roaming in the eligible destinations will be charged differently.

Example: If you buy XtraTalk2000 bundle that gives N7,850 + 650MB, your calls, SMS and Data will be charged at N27/min, N4/SMS and N0.23/MB respectively while using it in Nigeria. However, while roaming, your calls, SMS and Data within the eligible destinations will be charged at N630/min, N300/SMS and N110/MB respectively. The reverse should apply when you return back to Nigeria.

Refer to table below for the charges.


What happens, if I exhaust my Xtravalue Bundle or bundle has expired and I call an eligible destination?

If you exhaust your bundle or bundle has expired while roaming and you call an eligible destination, your calls/sms/data will be charged from other Roaming bundle account (if available) otherwise from your main account and at standard roaming rate.


What happens, if I have an active Xtravalue Bundle and I call a country not listed in the eligible destinations?

If you have an active Xtravalue bundle plan and you call any destination not in the eligible destinations, your calls/sms/data will be charged first from a Roaming bundle account (if available) otherwise from your main account and at standard roaming rate.


If I have an active Xtravalue bundle balance while roaming, will I be able to use the bundle balance when I return to Nigeria?

Yes, you will be able to use the remaining bundle balance when you return back to Nigeria and you will be charged at the applicable local rates.


If I have an active Xtravalue bundle and a roaming bundle while roaming, which account will deplete first?

Your calls/sms/data will be charged in this order;

XtraValue bundle -> Roaming bundle account -> Main account.

XtraTalk

Type XtraTalk 300 XtraTalk 500 XtraTalk 1000 XtraTalk 2000 XtraTalk 5000 XtraTalk 10000 XtraTalk 15000 XtraTalk 20000
Can be used Locally Locally Locally Locally & While Roaming Locally & While Roaming Locally & While Roaming Locally & While Roaming Locally & While Roaming
Validity 7 days 7 days 14 days 30 days 30 days 30 days 30 days 30 days
Bundle Cost N300 N500 N1,000 N2,000 N5,000 N10,000 N15,000 N20,000
Airtime Value for Calls N1000 N1,950 N3,900 N7,850 N19,500 N39,000 N59,000 N80,200
Data Value 50MB 100MB 300MB 650MB 1.5GB 2.5GB 3.5GB 4.5GB
How to Subscribe Text V300 to 131 Text V500 to 131 Text V1000 to 131 Text V2000 to 131 Text V5000 to 131 Text V10000 to 131 Text V15000 to 131 Text V20000 to 131
Local rates

Local Call: N27/min

Int’l Call: NN39.6/min

SMS: N4/SMS

Roaming Rates

Outgoing Calls in Roaming country @ N630/min

Outgoing calls to Nigeria @ ₦630/min

Incoming from eligible destinations @ ₦420/min

SMS @ ₦300

GPRS/MB @ ₦110

  Dial *131*2# and select bundle of your choice

XtraData

Type Xtradata 300 Xtradata 500 Xtradata 1000 Xtradata 2000 Xtradata 5000 Xtradata 10000 Xtradata 15000 Xtradata 20000
Can be used Locally Locally Locally Locally & While Roaming Locally & While Roaming Locally & While Roaming Locally & While Roaming Locally & While Roaming
Airtime Value for Calls N300.00 N500.00 N1,000 N2,500 N6,500 N14,000 N24,000 N28,800
Data Value 200MB 500MB 1GB 2.5GB 6.5GB 14GB 20GB 30GB
How to Subscribe Text D300 to 131 Text D500 to 131 Text D1000 to 131 Text D2000 to 131 Text D5000 to 131 Text D10000 to 131 Text D15000 to 131 Text D20000 to 131
Local rates

Local Call: N24/min

Int’l Call: NN39.6/min

SMS: N4/SMS

 

Dial *131*2# and select bundle of your choice
Roaming Rates NA NA NA
  • Outgoing calls in Roaming Country @ ₦270
  • Outgoing Calls to Nigeria @ ₦270
  • Incoming calls from eligible destinations ₦180.
  • SMS @ ₦130.
  • GPRS/MB @₦50.
  • Outgoing calls in Roaming Country @ ₦240
  • Outgoing Calls to Nigeria ₦240
  • Incoming calls from eligible destinations ₦160
  • SMS @ ₦120
  • GPRS/MB @₦40.
  • Outgoing calls in Roaming Country @ ₦230
  • Outgoing Calls to Nigeria ₦230
  • Incoming calls from eligible destinations ₦150
  • SMS @ ₦110
  • GPRS/MB @ ₦40
 

Eligible International Destinations while in Nigeria (XtraTalk/XtraData)

Canada, China, Cyprus, Denmark, Germany, Hong Kong, India, Ireland, Israel, Luxembourg, Malaysia, Malta, Romania, South Africa, South Korea, Sweden, United Kingdom, United States

Eligible Destinations while Roaming (XtraTalk/XtraData bundles

United States of America, Ghana, United Kingdom, Benin Republic, South Africa, Saudi Arabia, China, France, Cameroon, Italy, Germany, Turkey, Canada, Kenya, Cote d'Ivoire, Spain, Senegal, Netherlands, Uganda, Rwanda, Sudan, Switzerland, Greece, Australia, Portugal, Belgium, Mexico, Sweden, Malta, Czech Republic, Iran, Romania, Croatia, Cyprus, New Zealand, Austria, Poland, United Republic of Tanzania, Hong Kong, Hungary, Ireland.