MTN XtraValue FAQs


What is XtraValue Plan?

MTN XtraValue tariff Plan is a plan that rewards you with airtime for National SMS & calls, International calls to some selected destinations and volumes of data for browsing after subscribing to any xtraValue bundle plan.

The XtraValue bundle is divided into XtraTalk (this bundle gives you more airtime than data) and XtraData (this bundle gives you more data than airtime).


Who can migrate to the New MTN XtraValue tariff plan?

All MTNN Prepaid customers can migrate to MTN XtraValue tariff plan after buying any XtraValue bundle plan.


How do I migrate to the XtraValue tariff plan?

Simple:

Subscribe to any of the XtraValue bundles by dialling *131*2# and selecting any bundle of your choice. Once you have successfully subscribed to a bundle, you will be automatically migrated to XtraValue plan and your XtraValue bundle account will be credited with the bundle elements.


How much will I be charged for migrating to the XtraValue plan?

You will not be charged for migrating into the XtraValue tariff plan at any time, ONLY the bundle fee will be deducted.


How much will I be charged for migrating out of XtraValue plan?

Your first migration out of XtraValue plan in a month will not be charged BUT for subsequent migration out of the plan within same month, you will be charged N100.


Will I be able to purchase the XtraValue bundle from any tariff plan?

Yes, you will be able to purchase any XtraValue bundle while on any prepaid tariff plan but as soon as the subscription is completed, you will be automatically migrated to XtraValue plan.


Will I be able to enjoy other MTN Products, Services, Offers and Promotions while on XtraValue Plan?

Yes, you will be able to enjoy all MTNN Products, Services, Offers and Promotions while on XtraValue plan.


Where will my National, International calls, SMS and Data be charged from if I have an active XtraValue bundle?

All your National calls, International calls to the selected destinations, SMS and Data will be deducted from your XtraValue bundle account until the bundle element is exhausted. As soon as the bundle elements are exhausted, your call, SMS and Data will be deducted from your normal main account or any active bonus account.


What happens if my bundle is exhausted and do not renew it?

Once you exhaust your bundle and you do not renew it, your calls, SMS or data will be deducted from your main account at the tariff plan rate. Your National calls will be charged at 20k/sec, standard International call and National SMS at N4.

But as soon as you recharge up to the bundle fee, your bundle will be renewed automatically and calls charged at the normal XtraValue bundle rate.


Will I be able to migrate to another plan and use my active bundle on the new tariff plan?

You will be able to migrate out of XtraValue plan to another tariff plan even if you have an active XtraValue bundle BUT you will NOT be able to use the bundle on the plan you migrated to.


Will my expired bundle be auto renewed even if I am not on XtraValue Plan?

No, your bundle will not renew while you are on another tariff plan.


Will I be allowed to purchase multiple bundles while on XtraValue plan?

Yes, you will be able to purchase multiple bundles while on XtraValue pan.


Will the system be able to renew my XtraValue Bundle after exhausting the bundle elements?

Yes, your XtraValue Bundle will renew automatically after exhausting any of the bundle elements depending on the bundle type and as long as you have enough airtime.

Example:

  • You have an active XtraTalk bundle and finish the airtime, your bundle will auto-renew even if you have not exhausted the data BUT you will ONLY be able to use the remaining data balance before the bundle expires.
  • In the same way, if you have active XtraData bundle and you finish the data, your bundle will auto renew even if you have not exhausted the airtime BUT you will ONLY be able to use the remaining airtime balance before the bundle expires.

Will I be able to cancel auto-renewal anytime?

Yes, you will be able to cancel auto-renewal on your bundle anytime BUT if you are on XtraValue plan, you will have to migrate out of XtraValue plan and if you are on PostPaid plan, then send No+Bundle code to 131, NoD300 to 131.


What happens when I cancel auto-renewal on my bundle?

Once you cancel auto-renewal on your bundle, the bundle will not be renewed but your Calls, SMS and Data will be charged from your main account or any active bonus account after your bundle has expired.


Will I be able to roll over my unused data and airtime if I renew my bundle before or after expiry?

No, you will NOT be able to rollover your unused data and airtime if you renew before expiry. Each Xtravalue bundle have different expiration date and all unused data and airtime will be cleared once the bundle expires

Example:

You have an Xtratalk 2000 bundle which is to expire tomorrow and you activate the same bundle today, you will be able to enjoy the bundle balance of the previous Xtratalk 2000 bundle until it expires tomorrow. After tomorrow, the balance of the previous bundle will be cleared off then you will be able to use the new bundle.


How can I check my main account and XtraValue balance on XtraValue plan?

You can check your main account balance, XtraValue bundle balance and bundle expiry by dialling the code *556# & *559*61#


Can I subscribe to different types of XtraValue bundle?

Yes, you can subscribe to as many bundles as you want.


XtraTalk

Size XS S M L XL XXL XXL XXL
Bundle Cost N300 N500 N1,000 N2,000 N5,000 N10,000 N15,000 N20,000
Airtime Value for Calls N1000 N1,950 N3,900 N7,850 N19,500 N39,000 N59,000 N80,200
Data Value 50MB 100MB 300MB 650MB 1.5GB 2.5GB 3.5GB 4.5GB
How to Subscribe Text V300 to 131 Text V500 to 131 Text V1000 to 131 Text V2000 to 131 Text V5000 to 131 Text V10000 to 131 Text V15000 to 131 Text V20000 to 131
Airtime Depletion Rate(N/Min) N27
  Dial *131*2# and select bundle of your choice

XtraData

Size XS S M L XL XXL XXL XXL
Airtime Value for Calls N300.00 N500.00 N1,000 N2,500 N6,500 N14,000 N24,000 N28,800
Data Value 200MB 500MB 1GB 2.5GB 6.5GB 14GB 20GB 30GB
How to Subscribe Text D300 to 131 Text D500 to 131 Text D1000 to 131 Text D2000 to 131 Text D5000 to 131 Text D10000 to 131 Text D15000 to 131 Text D20000 to 131
Airtime Depletion Rate(N/Min) N24

 

Dial *131*2# and select bundle of your choice
Validity 7 days 7 days 14 days 30 days 30 days 30 days 30 days 30 days
International Rate N39.6/Min
National SMS N4/SMS
Selected International Destinations Canada, China, Cyprus, Denmark, Germany, Hong Kong, India, Ireland, Israel, Luxembourg, Malaysia, Malta, Romania, South Africa, South Korea, Sweden, United Kingdom, United States